A technology leader with +20 years of experience in information technology service delivery with an excellent track record of delivering service excellence, project delivery, vendor management, and continuous improvement. My career in technology began in 1994 where I have gained extensive experience in various sized companies throughout North America. I moved to the financial industry in 1999 and have held progressively senior roles delivering technology services.I have extensive experience in managing technology infrastructure service delivery including managing staff and contractors in public and private sectors, developing technology strategies & roadmaps ready for execution, financial management of IT budgets and TCO, service operations and service management. As a consistent top performer I have successfully led initiatives to improve business value and deliver cost efficiencies. My strong analytical skills have facilitated the financial analysis for planning and management of large multi-year technology budgets. My roles have also included the analysis of service data to provide input into executive reporting through KPIs, service metrics, and project updates.I consider communication skills a key asset that I have developed in my career. This skill has contributed to my success in developing strong relationships with stakeholders and vendors, internally champion initiatives, influence and build consensus, and obtain executive approval. Areas of expertise: • Enterprise Service Management• Infrastructure and Operations (on-premise and cloud - AWS)• Financial Management - Budgets, TCO• Collaboration and Relationship Building • Architecture, Roadmaps, and Planning • Technology Strategy• Vendor and Supplier Management• Developing High Performance Teams