As an IT Field technician I assist our clients with technical issues of multiple kinds, primarily working with dental offices as well as some law firms and general practitioners. I demonstrate consistent quality customer service and work efficiency by meeting and exceeding company metrics.• Worked within ticket tracking system to consistently document actions done and keep customers updated, handling both remote helpdesk work and in person on-prem work. • Became trusted contact for… Show more As an IT Field technician I assist our clients with technical issues of multiple kinds, primarily working with dental offices as well as some law firms and general practitioners. I demonstrate consistent quality customer service and work efficiency by meeting and exceeding company metrics.• Worked within ticket tracking system to consistently document actions done and keep customers updated, handling both remote helpdesk work and in person on-prem work. • Became trusted contact for several offices due to aiding with critical crisis situations such as medical data loss, complete server outages, and long standing productivity loss issues. • Performed extensive troubleshooting of physical computer component, Windows and Mac OS, Monitor and TV, Internet Connectivity, and Payment processing device issues, following up on and continuing work on these issues until resolution is achieved. • worked with team to wire new office with data and sound cables according to floor plan • Set up offices with completely new computers, readying them for use and moving over all settings possible to make usage as familiar as can be. • Repaired and set up security camera and WIFI access point systems ensuring coverage of large industrial premises Show less

As a network/systems admin I assisted our clients with technical issues of all kinds, primarily working with general practitioner and specialist doctor clinics. Due to my performance on the in office help desk, I earned the right to take over the regular rounds at Coliseum/Piedmont Hospital in Macon, GA. My duties included: • Tracking issues and responding promptly in our ticketing system• Troubleshooting hardware issues with printers, phones, computers, and medical equipment such as… Show more As a network/systems admin I assisted our clients with technical issues of all kinds, primarily working with general practitioner and specialist doctor clinics. Due to my performance on the in office help desk, I earned the right to take over the regular rounds at Coliseum/Piedmont Hospital in Macon, GA. My duties included: • Tracking issues and responding promptly in our ticketing system• Troubleshooting hardware issues with printers, phones, computers, and medical equipment such as X-ray and EKG monitors. • Acting as a liaison between our clients and software vendors to fix many different issues in EMR software, accounting software, Microsoft office, and more.• Handling user account settings and group policies in Windows Server. • Performing computer upgrades, imaging, and reinstalls en masse for large offices. Show less

As a network engineer I trained to provide support to Internet Service Providers in locations around the world. My duties included:• Tracking issues in our internal ticketing system, logging actions taken and issues discovered and corrected.• Monitoring and responding to alerts that appear in our monitoring system, calling our business affiliates and alerting them of alerts such as outages and equipment errors. • Providing assistance with tracking down online piracy perpetrators by… Show more As a network engineer I trained to provide support to Internet Service Providers in locations around the world. My duties included:• Tracking issues in our internal ticketing system, logging actions taken and issues discovered and corrected.• Monitoring and responding to alerts that appear in our monitoring system, calling our business affiliates and alerting them of alerts such as outages and equipment errors. • Providing assistance with tracking down online piracy perpetrators by accessing the affiliates systems logs. • Constructing speed packages for affiliates that regulate internet access speed • Creating and conducting firmware upgrades for customer modems. • Taking calls from affiliates requiring rapid assistance to across the country as well as internationally with issues affecting internet equipment ranging from end-user modems to CMTS and gateway equipment. • Migrated most of our staff to remote work solo, installed our package of remote work software onto employee computers, trained them on the operation of the programs, and have been providing remote work troubleshooting and assistance to the company since March 2020. • Conducting routine error correction and server maintenance on our Truvizion and email servers. • Training internal staff and affiliates on the use of new technology and equipment. Show less

As a technical support specialist, I provided troubleshooting services to internet customers, working to reconnect them with the internet, cable, or email services. I practiced customer service daily, while ensuring that I solved the customer's technical issues, tracking them in the company's ticketing system. I was promoted from this position in January of 2020 due to my technical knowledge, willingness to learn, and professional customer service.

As a wireless specialist, I was responsible for selling wireless mobile phones to customers. I did so via practicing customer service, providing accurate and truthful information about my products, processing applications for financing, running credit checks, and setting up wireless devices.

I Worked with stores dealing in electronic devices to maintain, troubleshoot, and install new products.

I worked for the B&B Cattle Ranch as a general laborer until I helped to fix the desktop computer the Ranch tracked its profits on, and afterwards was hired as the Ranch’s IT Support. I maintained and upgraded hardware that was used at the ranch, and was on 24/7 call to assist with computer, TV, smart device, and router issues. My responsibilities included: Assisted ranch owner with online account management and recoveryTroubleshot issues with PC displays, hard drives, sound equipment… Show more I worked for the B&B Cattle Ranch as a general laborer until I helped to fix the desktop computer the Ranch tracked its profits on, and afterwards was hired as the Ranch’s IT Support. I maintained and upgraded hardware that was used at the ranch, and was on 24/7 call to assist with computer, TV, smart device, and router issues. My responsibilities included: Assisted ranch owner with online account management and recoveryTroubleshot issues with PC displays, hard drives, sound equipment, and internet connectivityInstalled new television sets, new smartphone and tablet devices, assisted users in their operation. Provided assistance with technology issues over the phone and in-person.Installed and configured a wireless router network. Show less