Megan Conway (Assoc Cipd) Email & Phone Number

United Kingdom

United Kingdom

Lincoln, England, United Kingdom

Lincoln, England, United Kingdom

*Oversaw recruitment of 200+ seasonal workers, managing vacancy adverts both inhouse and on Social Media as well as onboarding candidates and collating right to work documents.*Maintained employee records, including changes to terms of employment, payroll, sickness, maternity and flexible working arrangements.*Provided key support during the implementation of new HR system software, collating all relevant employee data over a 3 month period.*Managed company wide recruitment and selection, supporting stakeholders with job adverts, candidate screening and interviews as well as supporting successful candidates with onboarding processes, sending a total of 128 offers in a 6 month period.

Lincoln, England, United Kingdom

*Verified and progressed new customer water applications, processing up to 30 applications on busy days.*Advised customers on appropriate services and costs incurred, while maintaining technical administration of customer and work records. *Collaborated across multiple departments to appropriately manage customer complaints, delegating where necessary to specialist departments.

Lincoln, England, United Kingdom

*Processed hundreds of daily sales transactions, operating the company computing software to guarantee efficient service for each customer.*Specialised in the non-food division, securing sales by improving advertising and product placement as well as managing stock levels by ensuring old stock was prioritised.*Contributed effectively to an award-winning store in a national in-company customer satisfaction competition, receiving 17 "excellent customer feedback responses in a month.

Lincoln, England, United Kingdom

*Organised and led multiple in-store charity events in support of the community champion initiative, generating over £1000 across 4 events for good causes. *Received 15 “outstanding” responses from customer surveys during a month period.*Managed employee training for new recruits over a 12 month period and provided continuous advice, guidance and mentorship on duties and best practices.*Secured 40+ new members over a 6 month period, surpassing the store target.

Lincoln, England, United Kingdom

*Oversaw administration for business area (food), including recruitment management, sickness and absence, health and safety, and support with internal/external enquiries.*Revised and managed administration of inhouse staff awards process, reducing the time required to complete the task weekly by 75%.*Facilitated in-house learning and development training materials.*Organised Christmas member events, resulting in 3 well-attended carol concerts (1500 attendees across the three concerts).