Ensure smooth running of our client networks within the limits of requirements, specifications, costs and timelines. • Plan, organize, control and evaluate IT operations• Design, develop, implement and coordinate systems, policies and procedures• Ensure security of data, network access and backup systems• Act in alignment with client needs and system functionality to contribute to organisational policy• Identify problematic areas and implement strategic solutions in time• Audit systems and assess their outcomes• Preserve assets, information security and control structures• Handle annual budget and ensure cost effectiveness

Primary responsibility is for the day to day management and control of technical IT infrastructure and desktop supporting WWS business Infrastructure• Windows server setup and configuration• Nimble storage setup• Network patching• Server and Desktop software updates and patching• Monitoring of server room infrastructure• Application support for perforce, hansoft and other production management tools• Backup and recovery processes using netbackup• Dell Force10 switch port configuration • Management of virtualised server environments• Management and monitoring of network health• Network and server integrity and security – including monitoring, patching and remediation.Desktop• Desktop software and hardware troubleshooting and problem solving• Workstation and laptop setup and hardware/software upgrades• Software updates and changes• Dell KACE management and queue monitoring• Maintenance and third party support as required• Ensure that the provision of services are compliant with GISP/GISS• Provision and setup of IT peripherals• Provision and support of telephony equipment• Periodic specialist event support• Management of AV installations and meeting room IT technologies• Network patching and port allocation• Workstation build management• Detailed development kit versioning and configuration• Mac workstation support• Audio and video software support and configuration• Telephony support and administration• Deployment of desktop security solutions (encryption technologies, anti-virus)• Event support

1st line telephone, email and remote support• Logging new calls and attempting a 1st time fix where possible.• Remote support to regional and worldwide business users.• Assigning service calls to the relevant support groups.• Receiving and dealing with e-mail support requests.• Supporting 17,000 Centrica employees.• Ensuring support calls are dealt within a 6 minute time frame.

Service and Support• Service rebuild and test • Warranty service and repair• Diagnose software issues • Diagnostic failure, at component level1st line telephone and email support• Verbal advice or estimate service repair• Support up to customers ability • Email reply possible solutions• Maintain solution treeNew computer build• Building new machines to customers’ specifications• Building HP Servers• Quality control check on all new build machinesRetail/OEM sales• Laptop retail sales• Desktop OEM• Branded peripheralsOther Functions• In house training of new employees• Testing special order solutionsCommon functions outside normal job description• Detecting and removing spyware, viruses and other malware• Retrieval of data, from corrupt or damaged hard drives• Creating backup’s of customers, commercially sensitive data• Repairing software problems e.g., incompatible drivers, corrupt operating systems, network connectivity issues and finding intermittent failure points• Detecting hardware problems to board and component level

• Manual and CNC machining• Tool stock control