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@diakrit.com
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Marcus N. is listed as Head Of Customer Relations at DIAKRIT International, a company with 175 employees, based in Bangkok, Bangkok City, Thailand. AeroLeads shows a work email signal at diakrit.com and a matched LinkedIn profile for Marcus N..
Marcus N. previously worked as Help Desk & Call Center Manager at Diakrit International and Help Desk Manager at Diakrit International. Marcus N. holds Diploma, Production Technician/Construction Technician from Karlstad Teknik Center.
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AeroLeads found 1 current-domain work email signal for Marcus N.. Compare company email patterns before reaching out.
Customer Experience leader with 15+ years of experience building and optimizing high-performing global support teams. Proven ability to refine policies, processes and key metrics (QA, 80/60, CSAT) for enhanced customer satisfaction across markets. Skilled collaborator, aligning customer insights with operational improvements across departments. Passionate about developing strong leaders and fostering a culture of continuous improvement. Skilled in Zendesk, omnichannel support and navigating fast-paced multicultural environments.
Listed skills include Help Desk Support, Customer Service, Technical Support, Information Technology, and 24 others.
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A career timeline built from the work history available for this profile.
Bangkok Metropolitan Area, Thailand
As Head of Customer Service, I’ve overseen the integration and development of new teams following acquisitions. By prioritizing leadership development, regular one-on-one mentoring, overseeing training programs, and implementing data-driven improvements, I’ve driven team success. My responsibilities include budget management, resolving operational.
Bangkok Metropolitan Area, Thailand
Promoted to oversee our call center, expanding my leadership to a 30-person international team. Drawing on previous experiences, I focused on aligning departments into a high performing team. My responsibilities included managing the call center budget and ensuring we consistently met internal targets and customer expectations. I promoted team growth by.
Beijing, China & Bangkok, Thailand
Following a company merger, I was promoted to lead the integration of a support team across multiple locations. My responsibilities included unifying teams, systems, processes and setting clear goals to ensure consistent high-quality service. During this time, the team grew from 10 to 20 members and a strategic decision was made to consolidate operations.
Beijing, China
Handled client inquiries via phone and email, ensuring prompt and professional responses. Responsibilities included problem-solving, customer care and planning. Focused on quality assurance by verifying that Diakrit products met standards before delivery.
Handled in-store customer interactions, overseeing sales, stock management and technical support. I also provided IT support to clients by repairing computers and offering training.
Worked as a self-employed IT consultant, providing technical support and services. I handled hardware and software troubleshooting, built custom computers and managed small network setups.
Other employees you can reach at diakrit.com. View company contacts for 175 employees →
John Michael Garton
Colleague at Diakrit InternationalBangkok City, Thailand, Thailand
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SW
Sarawut Wongsuwan
Colleague at Diakrit InternationalBangkok, Bangkok City, Thailand, Thailand
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AA
Ammar Abbas
Colleague at Diakrit InternationalBundoora, Victoria, Australia, Australia
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WW
Wanvanat Wisarntasakul
Colleague at Diakrit InternationalSamut Prakan, Thailand, Thailand
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SM
Simon Myers
Colleague at Diakrit InternationalGreater Melbourne Area, Australia
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CF
Ciaron Fitzpatrick
Colleague at Diakrit InternationalMelbourne, Victoria, Australia, Australia
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AE
Annika Enderborg
Colleague at Diakrit InternationalDora Creek, New South Wales, Australia, Australia
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NP
Nirumol Phoosuwan
Colleague at Diakrit InternationalBangkok City, Thailand, Thailand
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BB
Bell Bell
Colleague at Diakrit InternationalBangkok Metropolitan Area, Thailand
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OE
Oscar E. Soderlund
Colleague at Diakrit InternationalBangkok, Bangkok City, Thailand, Thailand
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Quick answers generated from the profile data available on this page.
Marcus N. works for DIAKRIT International.
Marcus N. is listed as Head Of Customer Relations at DIAKRIT International.
AeroLeads has found 1 work email signal at @diakrit.com for Marcus N. at DIAKRIT International.
Marcus N. is based in Bangkok, Bangkok City, Thailand while working with DIAKRIT International.
Marcus N. has worked for Diakrit International, Donetworks, and Mit Service.
Marcus N.'s colleagues at DIAKRIT International include John Michael Garton, Sarawut Wongsuwan, Ammar Abbas, Wanvanat Wisarntasakul, and Simon Myers.
You can use AeroLeads to view verified contact signals for Marcus N. at DIAKRIT International, including work email, phone, and LinkedIn data when available.
Marcus N. holds Diploma, Production Technician/Construction Technician from Karlstad Teknik Center.
Marcus N. is listed with skills including Help Desk Support, Customer Service, Technical Support, Information Technology, Troubleshooting, Laptops, Microsoft Office, and Computer Hardware.
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