Macy Pfeifer Email & Phone Number

Normal, Il, Us

Orland Park, Illinois, United States

Orland Park, Illinois, United States

· Assisted in creating benefit guides and certificate books to effectively communicate benefit offerings to clients’ employees· Processed benefit plan renewals in the Epic software to maintain accurate and up-to-date employee benefits· Facilitated carrier renewals and compiled reports by sourcing information from carrier websites and secure emails· Managed plan documents and ensured their organized collection and maintenance in Epic for easy accessibility

Bloomington, Illinois, United States

•Enhance customer relations and resolve any conflicts•Develop leads for sales team and relocate them appropriately•Maintain customer’s profile within VinSolutions and ensure office files/tasks are up to date

Normal, Illinois, United States

•Created and ran a business (Koozies for a Cause) to donate revenue to those in Ukraine•Participated in workshops geared toward professional growth and development •Created workshops in the DEI committee to teach and promote awareness within the community and chapter •Progressed through events tied to our core values of brotherhood, unity, service, knowledge, and integrity

Orland Park, Illinois, United States

· Assisted in creating benefit guides and certificate books to effectively communicate benefit offerings to clients’ employees· Processed benefit plan renewals in the Epic software to maintain accurate and up-to-date employee benefits· Facilitated carrier renewals and compiled reports by sourcing information from carrier websites and secure emails· Managed plan documents and ensured their organized collection and maintenance in Epic for easy accessibility

Normal, Illinois, United States

•Manage team and delegate tasks to ensure each shift is working efficiently.•Ensure monthly sales quotas are met and promote our services to members.•Reconcile customer complaints, return for collections, cancellations, and other issues within the building.•Provide the best experience possible to our members and reach out to make sure all their needs are met.

Normal, Illinois, United States

Promote monthly specials regarding membership and tanning fees to reach monthly sales quotas.Contact members to check in on their experience with us, make sure all the customers' needs are met, and answer any questions they have if applicable.

Minooka, Illinois, United States

•Promoted and marketed menu specials to customers.•Communicated with customers to resolve conflicts and answer questions.•Collaborated with team in fast-paced environment to ensure all orders were correct.

Wilmington, Illinois, United States

•Delegated orders to staff members while running operations and handling business transactions. •Handled financial transactions with accuracy while addressing customers with excellent customer service.•Managed all conflicts with both customers and employees while keeping everyone satisfied.