My role is to ensure the permanent monitoring of IT resources and networks, product flows and escalation in case of unforeseen events, with the aim of respecting the level of urgency and quality of delivered services.Main responsibilities:- Analyzing and treating the requests of network users received in the monitoring department and providing level 1 diagnostic and solution support at the application level, infrastructure level equipment and communication lines;- Providing technical assistance to Central Branch departments of BRD network daily, including weekend days and legal holidays;- Treating alarms, starting, stopping, and supervising resources and escalating to level 2 of any incident if I don’t have any resolution skills to solve them and ensuring that the problem is resolved;- Providing support for remote connection on BRD systems through TMA solution for users or manufacturing companies for analysis and correction of unforeseen events;- Contributing in maintaining general production conditions, ensuring the availability of physical and logical IT resources and keeping up-to-date IT monitoring documentation;- Providing technical support / technical assistance for Level 1 for BRD and SG Branches for which BRD provides IT monitoring management services;- Monitoring bank’s flows and services: Romcard, Visa, Mastercard and s.o.

Auchan RUN-IT Shared Service Center department provides IT Level 2 support for several countries part of Auchan Group. My role was to provide continuous monitoring (from the office or remote) of all IT resources and recurring operations in order to keep them running smoothly, based on Linux.Services Managed:- Monitoring physical resources (disks, robots, controllers, etc.) and logical resources (software, disk space, etc.);- Monitoring the flows between applications;- Analyzing the events detected on servers or flows between different applications;- Responsible with starting, stopping and constant monitoring of the IT resources respecting the daily schedule;- Handling both technical and functional incidents, solving them or escalate them to responsible teams according to the existing procedures using ticketing systems;- Launching recovery tools or commands (Linux: manual recovery, reconfiguration of IT resources, copying of files, backup operations);- Responsible with maintaining the knowledge database updated through documentation of the issues encountered and techniques used to solve them for future reference.

The main responsibility was to offer IT support: helping with the implementation of daily data bases received from clients and also helping the printing department with sorting of the information, to further send it to a certain number of people (basically the same tasks as from StarStorage, the company were bought by Inform Lykos).Services Managed: - Receiving encrypted databases from clients (especially banking clients, over 80% of company production) and processing them from a structural point of view according to their agreements; - Providing technical support to print operators for order fulfillment in all its stages;- Run various internal applications developed by Data Management and Digital Layout software developers (GMC’s PrintNet T or Inspire Designer, but not only);- Responding for designing shapes in page and implementing desired information to print after obtaining the BT (good for print) from the customer (over 10 jobs per day);- Ensure the company's relationship with the clients who present themselves with the information solutions installed by the company, made during the warranty period granted to them;- Generates production files and drawing up activity reports to the direct superior;- Participate in making manuals for use and production procedures and improve the existing ones according to the contracts;- Request and take part in training and improvement courses in the field of activity or in related fields;- Making recommendations whenever necessary to the direct supervisor for the purchase of tools, accessories, necessary programs, etc.;- Solving the problems that appeared at the moment, both hardware (networking, peripherals, etc.), as well as those that kept the operating systems functioning, especially windows and its applications (MS Office settings and so on).

The main responsibility where to offer IT consultancy support to customers (internal and external).Selected Contributions:- Customer support, providing IT and technical advice to both staff and company's customers;- Verifying the databases from a structural point of view and according to the contract signed with the beneficiary (extracting, sorting, editing scripts and processing of information with various internal applications (GMC’s PrintNet T or Inspire Designer, but not only);- Responding for designing shapes in page and implementing desired information to print after obtaining the BT (good for print) from the customer (over 15 jobs per day);- Generating production files and reports and also working procedures for each application according to the contracts;- Ensure the company's relationship with the clients who present themselves with the information solutions installed by the company, made during the warranty period granted to them;- Participate in making manuals for use and production procedures and improve the existing ones;- Making recommendations whenever necessary to the direct supervisor for the purchase of tools, accessories, necessary programs, etc.;- Request and take part in training and improvement courses in the field of activity or in related fields;- Solving the problems that appeared at the moment, both hardware (networking, peripherals, etc.), as well as those that kept the operating systems functioning, especially windows and its applications (MS Office settings and so on).

Monitoring, configuration and maintenance of www.megavoucher.ro site, working with WorldPress.com platform and Photoshop.The main responsibility was to provide my support on company’s site, having various tasks oriented to users and the business.Selected Contributions:- Maintenance and staff support, hardware and software (installation of new equipment and software applications for at least 4 laptops, 2 routers, 2 printers);- Working on the back of the site, processing of photos, creating logos and headers and implementing new data and offers from collaborators (5 new contracts/week);- Graphic design layout of web pages and monitoring those ones by constant checking of site’s issues in order to function properly;- Site management according to customer specifications or higher management requirements;- Testing the created products and draw up technical reports and also assuring constant advices on how the site will work and appear to users;- Monitoring the clients that are visiting MegaVoucher.ro, all the new orders (10-20/ day) and implementing new offers on site’s Facebook;- Assisting new site’s users to log in to their client accounts and keeping a close relationship with staff in order to solve faster all the issues;- Helping sales manager by searching new opportunities and contracts.

My main responsibility was to provide all the needed support to the IT department involving also first level troubleshooting and various tasks oriented to users, monitoring, configuring and maintaining of network banking services. Selected Contributions:- Perform daily tasks from operating, maintaining and monitoring the functionality of bank’s data systems, services, internet banking platform and applications within the IT department, in accordance with internal procedures and solving all the issues;- Making closing of daily data, of backup and archival storage on servers of the bank by running internal applications and editing scripts;- Assisting Level I and II, for problems on the network operation and data applications, such as support for connecting users, equipment problems, etc.;- Enabling or blocking cards, issuance of new PINs for users and monitoring of ATMs or tokens offered by the bank to the customers, and creating new windows user with all the needed rights for staff.

Kransz Wald it’s specializes in infrastructure, telecommunications and IT engineering projects worldwide, offering delivery specialists on various international projects, recruiting in the area of Telecommunications and IT.My main responsibility was to offer full support to HR department, providing assistance on daily tasks. Selected Contribution:- Providing assistance in recruitment process like job description, job posting, managing the received applications, contacting the selected candidates, performing interviews and maintaining permanent contact with the candidates;- Making recommendations and performing research activities in existing databases or specialist sites and making constant follow up;- Maintaining permanent contact between the management, the employees, the clients and suppliers;- Keeping records of all the documents and specific correspondence;- Processing documents that require to be translated and authenticated and performing research activities;- Archiving documents and correspondence according to criteria that allow for an efficient identification and quick access to information to be carried out;- Coordination of the department tasks with the one in France to obtain travel documents (visas, passports, tickets, etc.) and send them to the staff that they are addressed;- Submission of documents required by the company's various state institutions;- Keeping track of everything related to ordering office supplies and materials;- Solving different situations arising from IT, from software and hardware problems, installing operating systems, configuring networking equipment and printers, etc.

That department handles the customer service in the first phase for all the requests received from the customers.Treating all incoming calls from customers around country and solve their various demands. These requests may be for general information, data services, complaints or retention.Another responsibility was proposing special offers to clients to convince them not to terminate the contract with the company and sell them the missing services.Selected Contribution:- Providing information to customers regarding bills, deferred payments, options and subscriptions, all that in a close relationship with other departments to resolve various situations;- Involved in customer loyalty program, i was promoting new offers oriented to customer needs and also achieving monthly sales target;- Promoting products and attracting of the masses of potential new customers;- Analyzing reactive and proactive all the requests, followed by answering to clients’ needs based on existing procedures, achieving monthly sales target and performing reports on that;- I did not allowed to existing clients to migrate from Romtelecom to another company, by signing up new contracts with them or by extending the old ones;- Fulfillment of sales plan by presenting to the clients, company's new services and technologies, that can replace old voice and internet services of that time, old equipment or GSM terminals- Monitoring customer satisfaction being involved in customer loyalty program.

Level 1 customer support troubleshooting for internet services. Selected Contributions:- Answering incoming calls from company’s clients and solving their issues regarding internet;- Providing technical and commercial information to all existing customers but also to the people interested in the services that the company offers on the market.