Business Management / EADiary and inbox management, arranging travel and appointments for the CEO and Co-FounderPlan, coordinate and schedule internal/external meetings and conference callsPlan, implement, develop and advance the office administrative systems and layoutsDesigning and implementing office policies and procedures and improve operational flowManaging the equipment inventory, office supplies and procurementOverseeing and supporting all administrative duties ensuring the office is operating smoothlyUpdating the company Notion home page and creating SOPsProject Management and Events Development, production and execution of projects/events delivering on time, within budget, and exceeding expectationsRelocating the office and ensuring business continuityCustomer Service and Client Liaison Oversee guest experience ensuring a 5star experienceManaging and monitoring the customer enquiries and the complaints processLiaise and negotiate with stakeholders to support an effective matrix approach to achieve objectives and ensure success chain is maintainedFacilities Management Manage all space/infrastructure planning and provide answers, resources, and solutions Work with the on-site facilities team representing the office at building services meetingsEnsure peak operations and implement preventive measures for potential issuesResponsible for the Health, Safety and Welfare of all the team membersFinance Biweekly and monthly funding requests reportsAnnual budget, expenditures, analysing variances, weekly credit card expensesManaging accounts and reports based on budget and projectsChecking all invoices from suppliers and renegotiating contracts Creating invoice payments guides and maintaining invoice recordsHR Support HR activities including training, onboarding and maintaining employee recordsPartner with HR to maintain office policies and expanding training pagesProviding support for the rest of the team as appropriate