Madalin Enciu Email & Phone Number

Sibiu, Romania

Problem Identification and Resolution: Efficiently identify, diagnose, and resolve a variety of technical issues related to software, hardware, and network systems. Provide first-level support to end-users by responding to queries and troubleshooting issues through various communication channels (phone, email, in-person).Ticket Escalation: When issues cannot be resolved internally, create detailed tickets and escalate them to external support teams. Ensure comprehensive documentation of problem details, steps taken, and solutions attempted to facilitate a smooth handover and quick resolution.Supplier Sourcing: Research and evaluate potential IT hardware and software suppliers to find the best solutions that meet the company's requirements. Negotiate with vendors to ensure cost-effective and efficient procurement of IT resources.User Training and Documentation: Develop and deliver training sessions for end-users to help them understand and effectively use IT resources. Create and maintain comprehensive documentation, including user manuals, FAQs, and troubleshooting guides.Collaboration and Communication: Work closely with internal teams and external vendors to resolve issues efficiently. Maintain clear and effective communication with stakeholders to provide updates on issue status and resolution timelines.Software and Hardware Management: Assist in the setup, configuration, and maintenance of IT equipment, including computers, printers, and network devices. Ensure that all hardware and software assets are tracked and managed effectively.Security and Compliance: Support the implementation of IT security measures to protect company data and systems. Ensure compliance with company policies and industry regulations.

Sibiu County, Romania

Client Specifications and Requests: Receive and analyze detailed specifications and requests from clients for the creation of logos and advertisements to be printed on wooden or plastic rulers. Ensure clear understanding of client branding and marketing objectives to produce designs that meet their expectations.Design Software Utilization: Use design software such as Adobe Illustrator and Photoshop to create high-quality logos and advertisements. Ensure that all designs align with client branding and marketing goals. Submit completed designs to clients for approval and make revisions as needed based on their feedback.Printing Process Management: Print approved designs on plastic films, ensuring they are ready for transfer to advertising media via a tampo printer. Work closely with skilled professionals operating the tampo printer to maintain the integrity and accuracy of the designs during the printing process.Collaboration with Printing Team: Collaborate with printing colleagues to communicate specific design requirements. Provide assistance and ensure that the printing process runs smoothly, addressing any issues that may arise.UV Printer Order Preparation: Organize and prepare print orders for the UV printer. Ensure all necessary elements are in place to facilitate efficient and accurate printing by the operators. Verify that the final output meets the desired quality standards.

Sibiu County, Romania

Brand Strategy Development: Oversee the entire brand strategy process, helping businesses gain clarity on their purpose and create brands that reflect their core values. Conduct in-depth research and analysis to define brand voice, messaging, and positioning, ensuring a strategic approach that aligns with the client's mission and vision.Client Collaboration: Work closely with clients to develop a deep understanding of their business, target audience, and goals. Use this insight to craft unique and tailored brand solutions that differentiate them from the competition and resonate with their customers.Graphic Design Expertise: Utilize advanced graphic design skills to create memorable and impactful logos and advertisements. Ensure that all visual elements align with the overall brand strategy and effectively communicate the brand's message.Brand Identity Creation: Develop comprehensive brand identities that include logos, color schemes, typography, and other visual elements. Ensure consistency across all brand touchpoints to create a cohesive and recognizable brand image.Market Research and Analysis: Conduct thorough market research to understand industry trends, competitive landscapes, and consumer behavior. Use this data to inform brand strategy and ensure that the brand solutions are relevant and effective.Consulting and Advisory Services: Provide ongoing consulting and advisory services to clients, helping them navigate brand-related challenges and make informed decisions. Offer insights and recommendations to enhance brand equity and drive business growth.Creative Direction: Lead the creative direction of branding projects, ensuring that all design work is cohesive, and aligned with the client's brand strategy.Workshops and Training: Organize and conduct brand workshops and training sessions for clients, educating them on brand strategy, identity, and best practices. Empower clients with the knowledge and tools to maintain and evolve their brand.

Sibiu County, Romania

Gathering information from the database. Inserting information received from the customer into the database. Ensuring customer satisfaction. Compliance with company rules and procedures on security standards and data protection.

Sibiu County, Romania

Team leader (starting with 07.2015):Organising and distributing the production tasks to each team member, depending on the project, delivery and difficulty level. Updating to each project the necessary documentation and improving the workflow.DTP-Designer (starting with 01.2013)Desktop publishing German books and magazines from the legal, medical and economicdomains.Preparation of PDF files for converting them into ebook and epub files, through a back-endprocessing system.Using certain standards for editing and processing images, graphics and diagrams using Adobe Photoshop and Adobe Illustrator.Creating vector graphics after raster graphics using Adobe Illustrator.Collaborating with my colleagues and superiors from Germany, per e-mail or phone, tosuccessfully complete projects in progress.(Used software: Adobe InDesign CS6, CC; Photoshop CS6, CC; Illustrator CS6, CC; AdobeAcrobat Professional)

Sibiu County, Romania

08.2011-10.2011, 10.2012-12.2012 - Typesetter within "Addesign" project.Attributions:Editing and processing of advertisements for two newspapers from Germany. (Used software:Adobe InDesign CS4, Photoshop CS4, Illustrator CS4)11.2011-09.2012 - Typesetter within "DTP Prod" project.Attributions:Pre- and post-processing documents such as operating manuals, technical documentation.Used software: Framemaker 7.0 - 10 and MS Word 2003, Ms Powerpoint 2003 and Ms Excel2003).

Doctoral Studies, Theology/Theological Studies

Activities and Societies: University tutor (Oct 2011 - Feb 2012) Job for a definite time period (1 semester), within the framework.

Exchange Student - Master'S Degree, Theology/Theological Studies

Master'S Degree, Theology/Theological Studies