Mark Dalton work email
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Mark Dalton personal email
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I am a goal oriented, and analytic individual that continuously strives for success by improving my personality, my skills, and my value to those around me. I take pride in being organized, and systematic in my approach to tasks in order to limit uncertainty and improve efficiency. Being reliable by nature allows me to always meet deadlines and expectations set out for me. I find it easy to work on my own, or as part of team, and feel comfortable leading discussions and delegating tasks.I prefer to use a hands on approach when learning something new because I am motivated by a challenge, and energized by solving problems. I have a passion for nature so I am quickly drawn to the outdoors where I feel grounded and can easily de-stress.
Shopify
View- Website:
- shopify.com
- Employees:
- 7900
-
Support AdvisorShopify Nov 2020 - PresentAlberta, Canada
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Telecommunications TechnicianAecon Technical Services, Inc. / Telus Apr 2016 - Mar 2020Lethbridge, Alberta, Canada• Installation and Repair of Telus TV, DSL and Voice services for both fibre and copper plant•Effectively handled favorable and unfavorable customer interactions•Maintained high 5 Star customer service standardsAchieved monthly TSP stales goals•Met or exceeded test tool usage requirementsDemonstrated proficiency in all Telus Systems•Worked in confined spaces, climbed telephone poles with the use of a ladder. •Followed all safety rules and safe work practicesAlberta Fall Protection Certification Valid to Feb 2022•Completed all required annual safety training
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Customer Service Team LeadDelaware Life Aug 2013 - Nov 2015Lethbridge Alberta• Coaching and feedback for customer service representatives focused on call center metric performance improvement.• Develop MS Access databases for capturing and reporting various types of data.• Create analysis tools using MS Excel by compiling raw data from multiple sources.• Provide monthly and ad hoc reporting and analysis for department leaders.• Call Center representation for various company projects specific to product updates, system upgrades and new system User Interfaces.• Oversee quality control of high dollar value transactions.• Regularly review and update policies and procedure related to high dollar value transactions.• Provide recommendations for coaching, training, and process changes by uncovering trends through data analysis.• Perform a wide range of job duties to fill service gaps throughout the business as needed. -
Customer Service Team LeadSun Life Financial May 2009 - Aug 2013Lethbridge Alberta• Coaching and feedback for customer service representatives focused on call center metric performance improvement.• Develop MS Access databases for capturing and reporting various types of data.• Create analysis tools using MS Excel by compiling raw data from multiple sources.• Provide monthly and ad hoc reporting and analysis for department leaders.• Call Center representation for various company projects specific to product updates, system upgrades and new system User Interfaces.• Oversee quality control of high dollar value transactions.• Regularly review and update policies and procedure related to high dollar value transactions.• Provide recommendations for coaching, training, and process changes by uncovering trends through data analysis.• Perform a wide range of job duties to fill service gaps throughout the business as needed. -
Customer Service Coordinator (Call Center)Sun Life Financial Nov 2004 - May 2009Lethbridge Alberta• Assist with customer and financial advisor telephone inquiries about existing annuities contracts• Provide detailed and customer friendly descriptions of products, features, and tax implications• Uncover customer needs and propose siloutions• Maintain high quality assurance standards and productivity
Mark Dalton Skills
Mark Dalton Education Details
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Winston Churchill High School
Frequently Asked Questions about Mark Dalton
What company does Mark Dalton work for?
Mark Dalton works for Shopify
What is Mark Dalton's role at the current company?
Mark Dalton's current role is Support Advisor at Shopify.
What is Mark Dalton's email address?
Mark Dalton's email address is ma****@****ify.com
What is Mark Dalton's direct phone number?
Mark Dalton's direct phone number is (818) 903*****
What schools did Mark Dalton attend?
Mark Dalton attended Winston Churchill High School.
What are some of Mark Dalton's interests?
Mark Dalton has interest in Education, Environment, Atv, Science And Technology, Camping, Media Technology, Human Rights, Animal Welfare, Fishing, Organinzing.
What skills is Mark Dalton known for?
Mark Dalton has skills like Microsoft Excel, Microsoft Access, Organization Skills, Problem Solving, Systematic Approach, Data Analysis, Customer Service, Call Centers, Team Leadership, Microsoft Office, Process Improvement, Access.
Who are Mark Dalton's colleagues?
Mark Dalton's colleagues are Hustle Club, Kareem A, Orji Goodluck, Rechelle Sandoval, Alice D., Abdelouahab Amazzal, Jully Mae Delima.
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