Madalyn Gomez Email & Phone Number

Communicate with doctor’s offices to correct orders, confirm appointments, explain insurance statuses, check-in patients, process payments, schedule patients, and manage phone calls.

Chapel Hill, North Carolina, United States

• Scheduled and greeted patients, placed patients on their respective therapies, collected copays and payments, and managed phone calls. • Utilized the EZNotes program to file insurance claims to multiple companies and to manage patient records. • Processed all patients’ insurance claims and managed any problems that arose. • Tracked down thousands of dollars and reduced the outstanding balance by two-thirds.

• Prepared hundreds of online and in-person food orders while maintaining the quality of the food product. • Instructed new employees on how to accurately and efficiently make salads while providing customers with a pleasant dining experience.

• Handled returns, online orders, phone calls, and checked out customers in an efficient and friendly manner in a busy shopping center. • Provided an extraordinary customer service experience and created a positive atmosphere. • Trained new employees.