Madalyn Barach Stevens Email & Phone Number

- served as the main point of contact for all North America’s direct consumers and authorized dealers- strong experience in Salesforce- experience in efficiently handling a very high volume of cases- approving and denying warranty claims, remained in compliance with the company guidelines and maintaining good faith in the brand- experience using ERP software to process all external and internal warranties, returns, exchanges and the return of samples and demo equipment from internal accounts - credit memos/account reconciliation - developed and documented standard operating procedures for all after sales transaction processes- managed all parts inventory and forecasting future supply needs- controlled all returned and warrantied equipment, received, documented and re-allocated - coordinate with warehouse management, logistics team and with external third-party logistics vendors to ensure order fulfillment, tracking confirmation, and in resolving all reported shipping discrepancies - managing internal and external accounts, contemporaneously processing orders and after sales transactions while performing account reconciliations, redressing any discrepancies in account balances- working with dealer service reps to prioritize unfilled orders to ensure that resources are strategically allocated, reprioritizing when necessary and reallocating inventory to higher priority orders when necessary when appropriate- responsible for all north america equipment repairs and for sustaining in-depth understanding of equipment and technology and material used in them- analyzing defect data and interpreting correlative relationships between defects and consumer and environment variables - demonstrated how annual model modifications have led to consistent decreased in various defects - furthering education regarding new technology and following trends in style, equipment maintenance and equipment setup

- delivered data driven insights to generate actionable reports- took strategic actions derived from data insights to increase sales, create and retain loyal consumers and improve business operations- end-to-end data management pertaining to finances demand planning and product trends- reported data on competitors identified marketing opportunities through competitive market analysis and segmentation- identified appropriate target audience(s) and researched demographic, behavioral and attitudinal data- worked in concert with business owners to establish various standard operating procedures- aided in implementing new business software systems (crm, bi, erp, miscrosoft suite, workspace & productivity software, etc.)- successfully delivered maintainable solutions for budget obstacles

Plymouth, New Hampshire, United States

- new business development- employee management and training- documenting, executing and further development of standard operating procedures- responsible for business finances such as bookkeeping, payroll, federal and state taxes and accounts payable/receivable- successfully reported on business finances such as balance sheets, cash flow statements, income statements, profit and loss statements, etc.- acted as the sole buyer, carried out all product procurement procedures, product pricing, product implementation- kept abreast with market trends, solicited direct consumer product requests- inventory management and control… maintained appropriate levels of supply based on our current sales strategies,- implemented zero wast program to eliminate food waste and the subsequent profit lost in the perishable food category-managed wholesale accounts with vendors and cultivating strategic relationships… benefitting negotiations and product availability product procurement- applied a combination of skimming pricing strategies and dynamic pricing to increase profit margins from 7% in our first month to 16% by the wrap of our first year- grant writing and fundraising... secured government funding and awarded various grants totaling over $120,000.00- end to end data management of finances forecasting- successfully implemented and integrated new business software - effectively used social media for low to no cost marketing strategies-web design, site maintenance, and e-commerce management-managed consumer relationships... built and consistently grew loyalty program, offered special and bulk orders for everyone-coordinated various csa programs with local farms for fresh weekly veggies and fruits, eggs, meats. dairy, flowers, etc.-donated over $60,000 to local farms/vendors in need

- built and maintenaned business website for the head of the history and philosophy department- assisted in the development of the emerging brand, philosophy 4 life- showcased various media surrounding career and large scale experiment pertaining to brand… radio shows, tv programs, photography- publicized community wide research experiment and consistently exceeded the expectations for the amount of attendees that had been hoped to participate at each event- followed protocol to properly carry out data collection during events- was able to capture experiment milestones through photography, audio recording and videography- used adobe and iMovie software to edit and produce professional multi-media - successfully utilized my professional and personal network to procure broadcasting opportunities (unh, umass, pemi baker tv and nhpr)- pitched program samples to broadcaster's and presented relevant data pertaining the target audience of the brand and this specific community wide experiment- at the conclusion of this experiment, achieved positive feedback from the community at large resulting in multiple requests to conduct the experiment in various locations throughout new england- aided in publicizing the success of employer's brand in which doing brought her the request to appear as the key speaker at a european conference- grew my professional network, gaining global connections- continued internship, assisting her with similar needs working to maintain and grow her brand

Bristol, New Hampshire

- dynamic management of front of the house staff to create a unified team environment- intensively trained under the state liquor commissioner to ensure consistency in company rules pertaining to serving alcohol, to proactively mitigate any potential legal problems in the future, and to manage the amount of liquor waste - state approved TIPS and TEAMS certifications- aided the owners in creating and maintaining a fine dinning experience that exceeded expectations exponentially; achieved- consistent 5 star reviews throughout various platforms over the course of time there- providing a frequently updated tailored wine selection and specialty craft cocktail menu; worked alongside the head chef to- ensure each dish would have a few different wine options that would pair perfectly together- high level of understanding wine, continuing education and further training to become a sommelier- strategically gathering information on targeted market through research and through directly gathered information to aggregate data and form the best understanding of the markets values and form the most advantageous perception gain the most beneficial insights to guide the crafting of my cocktails to embody their values in a wholly first-class and a uniquely innovative fashion- managed company social media accounts, utilizing these platforms as a source of free marketing- implementation unique style of craft bartending and introduced cocktail line increased the profitability of restaurant, customer retention and played a large role in maintaining a five star rating

Franconia, Nh

Recreation and race ski set up (sidewalk trimming, mounting, structure, setting bevels, setting forward pressure and dins, etc.), maintenance waxing and tuning, base and top sheet ski repairs, boot repairs, boot fitting, performance and fit boot modificationsSpecializing in hang tuningCertified Binding TechnicianUse of Wintersteiger and Montana big machinery for stone grinding and structure

Waterville Valley, New Hampshire, United States

Recreation and race ski set up (sidewalk trimming, mounting, structure, setting bevels, setting forward pressure and dins, etc.), maintenance waxing and tuning, base and top sheet ski repairs, boot repairs, boot fitting, performance and fit boot modificationsSpecializing in hang tuningCertified Binding TechnicianUse of Wintersteiger and Montana big machinery for stone grinding and structure

Waterville Valley, New Hampshire, United States

Recreation and race ski set up (sidewalk trimming, mounting, structure, setting bevels, setting forward pressure and dins, etc.), maintenance waxing and tuning, base and top sheet ski repairs, boot repairs, boot fitting, performance and fit boot modificationsSpecializing in hang tuningCertified Binding TechnicianUse of Wintersteiger and Montana big machinery for stone grinding and structure

Bachelor'S Degree, Philosophy, Gpa - 3.8

Activities and Societies: Awarded Excellence: Senior Service Award(x2), Philosophy Leadership Award, Senior Book Award for Academic.

High School Diploma, 4.3

Activities and Societies: New Hampshire Scholars, National Honors Society, High Honors, ASTRA, Hoby Leadership, Future Business Leaders.