Mike Adamo Email & Phone Number

Calgary, Alberta, Canada

Canada

Key areas of Responsibility:• Manage, coach, motivate and mentor a team of Software Developers and QA, providing technology leadership to foster team level collaboration, productivity, and efficiency.• Drive technical delivery of projects based on product development priorities. • Collaborate with Scrum Masters, Project Managers, Product Owners, and peer technical managers to deliver enterprise grade software and software enabled services. • Plan, delegate, and track task assignments to team members, providing status to stakeholders.• Work with Scrum Masters to plan, track, and report on team resource capacity and utilization. • Collaborate with and train developers on best practices, including unit testing, continuous integration practices code reviews, internal tool usage, technical roadblock mitigation and process improvements.• Help define and ensure adherence to coding standards and approved technologies. • Provide technical assessment of the impact of any changes to product requirements.• Contribute to the continued improvement of the organization’s development procedures. • Provides support to customer service agents to triage and resolve client related issues.• Assist in the creation and delivery of solution architecture artifacts.

Calgary, Canada Area

Act as primary end user Subject Matter Expert by developing in-depth knowledge of various tax software applications and their interdependence(s)Provide leadership and collaboration by interacting with various business units, other IT teams, and vendors to solve problems and deliver solutionsDefine user needs and identify gaps in tax support knowledge for multiple resolution teamsGather requirements and prepare functional files and documentationProvide test scripts and guidance to the Quality Assurance team for software testing and validation of test resultsParticipate in the development of change requests and take part in integration testing as well as guide all enterprise tax software releases to productionTrain new support users as requiredMap and define user procedures and workflowsChampion activities during analysis: design, construction, testing, implementation, support phases of enhancements, and upgrades on projectsCommunicate and set priorities on any end user requests and help mitigate conflicts as they ariseAlongside the Service Delivery Manager, work in partnership with business leaders, business analysts, field leaders, tax professionals and the business to obtain feedback in the product planning, design and delivery phases of projectsCollaborate and build relationships with cross functional internal, external, and application vendors in the delivery of end user supportWork together with business leaders, vendors and operational teams (on and off-site) to ensure project status updates and escalated issues are understood and status updates are clearly communicated

Calgary, Canada Area

The Systems Analyst is accountable to evaluate current process and performance and to work closely with departments to maximize application utilization. The Systems Analyst role is project driven and supports business units through specialized consulting and coaching in a variety of systems. The Analyst will have an opportunity to be a key player in planning, executing, and providing change management in the project life-cycle and post-implementation. Key Accountabilities Act as a Project Manager/Team Lead in supporting the implementation of key business and IT applications. Work closely with business units to maximize their current applications (i.e. SQL, CRM, KRONOS, CISCO Jabber, etc). Problem-solve issues pertaining to integrations, errors and processes. Organize and lead groups to resolve business concerns or opportunities. Oversee, coordinate and participate in organizational, operational and procedural analysis to determine information input, work processes and desired output. Author documentation including, but not limited to: training manuals, Standard Operating Procedures (SOP), data and workflow diagrams and technical documentation for support teams. Capture requirements needed for systems implementation or enhancements. Provide input to continually improve systems, tools, communication and gain process efficiencies. Provide administrative, functional, project and testing support. Act as a liaison between the business units and technical solutions, using strong communication skills to elicit, document, validate and analyze business process, systems and end solution requirements. Consider business implications of the applications in use to the current business environment. Research, identify and specify solutions to problems.

Calgary, Canada Area

The Application Support Analyst is a key contact that provides support for a service stack to ensure stability, reliability, scalability and operational efficiency. This position is a vital contact for application incident management, root cause analysis, problem resolution and closure.System Uptime – restore service as quickly as possible Root Cause Analysis – identify issues and put proactive measures in place when appropriateMonitoring – ensure proactive and live monitoring is in place for all applications in all environments and application instancesDeployments – Perform deployment related activities for all environments during both normal business hours and/or after hours.

Calgary, Canada Area

The Senior Systems Analyst is a key contact that participates in the planning, implementation and sustainment of business application solutions, in support of multiple mission critical tier 1 applications. This position is a vital contact for application incident management, root cause analysis, problem resolution and closure.Lead sessions in identifying process and systems solutions to meet business needs or to resolve business issues.Facilitate technology walk-through and design sessions for the purpose of effectively scoping and assessing the impact of proposed system enhancements.Lead the review/analysis of the effectiveness and efficiency of existing systems in developing strategies, for improving or further leveraging these systems.Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in systems across the organization.Lead technical planning, design, development, and implementation of new applications, and enhancements to existing applications.Conduct research on software and hardware products to justify recommendations and to support purchasing efforts.Delegate and collaborate with the IT Manager in the organization of workload for the other system analysts.Formulate status/progress reports and project plans.Lead troubleshooting with sound understanding of various infrastructure disciplines; TCP/IP, Windows 2003, 2008, VMware and replication technologies.

Calgary, Canada Area

The Senior IT Auditor is responsible for planning, managing, and executing technology audits involving IT infrastructure including, but not limited to, operating systems, networks, databases, application and specialized security components.Perform testing of systems and related controls as per ITGC, C-SOX and equivalent legislative and industry requirements.Plan, manage and execute IT audits in accordance with established audit methodology including: risk assessment, planning, audit scope, fieldwork, data analysis, work paper documentation, reporting and remediation follow-up.Provide consultation services to management on issues related to IT risk assessment, governance and control systems, as required.

Calgary, Alberta, Canada

The IT Manager, Flight and Tech Ops acts as the primary IT advisor to WestJet’s Flight Operations, Technical Operations, and Safety Services teams. Provides direction, mentorship, coaching and support for a team of technical systems analysts who support technical solutions for WestJet’s Flight Ops, Tech Ops and Safety Service applications and business processes. Organizes and supports their team in the analysis, planning and implementation of efficient business, technical, and operational solutions. Provides strategic direction for all Flight Ops, Tech Ops and Safety Service applications and services. Ensures that the applications are operated, administered, maintained and enhanced in support of internal customer experience and in a highly available and cost effective manner. The Manager is the custodian of these products on WestJet’s behalf, and as such facilitates the creation and ongoing evolution of the Product Roadmap and Vision for the applications based on business and technical priorities.

Calgary, Alberta, Canada

The Senior Systems Analyst is a key contact that participates in the planning, implementation and sustainment of business application solutions, in support of multiple mission critical tier 1 applications. This position is a vital contact for application incident management, root cause analysis, problem resolution and closure.Lead sessions in identifying process and systems solutions to meet business needs or to resolve business issues.Facilitate technology walk-through and design sessions for the purpose of effectively scoping and assessing the impact of proposed system enhancements.Lead the review/analysis of the effectiveness and efficiency of existing systems in developing strategies, for improving or further leveraging these systems.Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in systems across the organization.Lead technical planning, design, development, and implementation of new applications, and enhancements to existing applications.Conduct research on software and hardware products to justify recommendations and to support purchasing efforts.Delegate and collaborate with the IT Manager in the organization of workload for the other system analysts.Formulate status/progress reports and project plans.Lead troubleshooting with sound understanding of various infrastructure disciplines; TCP/IP, Windows 2003, 2008, VMware and replication technologies.

22 Aerial Place N.E.

Member of the WestJet Emergency Response Go Team (IT)Provide ongoing support for mission critical business applications and interfaces. Coordinate with other IT groups, business groups and vendors to diagnose and resolve incidents reported within agreed resolution times. Document incident resolutions in knowledge base and provide documentation to the IT Service desk to assist with tier 1 incident resolution. Provide support of test, training, staging and production environments by installing and testing application modifications. Interact with application end users to maintain active involvement and understanding of the business priorities for application support. Assist in the requirements gathering, design and implementation of new applications, upgrades or enhancements to existing applications. Ensure compatibility and interoperability of planned and existing application systems. Work with vendor to understand impact of upgrades on current application users. Monitor, review and analyze the effectiveness and efficiency of existing systems and processes and develop strategies for improving or further leveraging these systems. Create application and interface specifications, diagrams and charts to provide guidance and direction to developers and support staff. Coordinate and perform in-depth tests, including end-user reviews, for modified and new application features and functions. Conduct research on hardware and software products to justify recommendations and to support purchasing efforts. Coordinate changes with other IT support teams and prepare change management documentation to move fixes and enhancements into production. Attend status meetings and submit status reports. Be aware of, and maintain compliance with, C-SOX requirements

Calgary, Canada Area

Lead IT department operational planning, including innovation, planning projects, organizing and negotiating the allocation of resources, and coordination of IT with the overall strategic plan of the business.Provide ongoing support for mission critical business applications.Develop and implement all IT policies and procedures including but not limited to architecture, security, disaster recovery, standards, purchasing, and service provision.Provide regular communications to the senior executive team, department managers, and end users regarding pertinent IT activities in non-technical terms. Liaise with vendors and internal clients to assist in the requirements gathering, design and implementation of new applications, upgrades or enhancements to existing applications.Responsible for all IT related equipment negotiations and purchasing, software licensing and licensing compliance.Research new technologies and calculate future needs to achieve accurate capacity planning.Develop, implement and monitor service level agreements with staff ensuring compliance and quick resolution of specific issues. Researched and implemented a multipart help desk software (HelpSTAR) solution to document technical issues and resolutions to help support implemented service level agreements.Managed multiple projects including migrating environment from Windows 2000 to Windows XP Professional, Microsoft Small Business Server to Server 2003, Exchange 2003, and installation of new network switches, Cisco PIX firewall and Exabyte tape library. Migration was completed within 55 hours with zero impact on user productivityEvaluate and select appropriate network/desktop anti-virus software, network anti-spam and web filtering appliances to ensure continuous and complete coverage against security breaches.Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.

Calgary, Alberta, Canada

Responsible for territory worth $1.2 million dollars in annual sales.Responsible for prospecting and hunting new business opportunities within assigned territory.Set objectives and develop strategic solutions in conjunction with the Sales Manager.Develop annual account/business plans.Attain account development objectives as well as short-term revenue targets.Apply a superior level of activity management and professional selling skills to the identification and placement of appropriate product solutions.Complete sales forecasts and other activity feedback in a timely fashion.Ensure a superior level of customer satisfaction is achieved to assist in customer retention and market expansion

Calgary, Alberta, Canada

Responsible for sale of MaxTrax Digital Music, YTV, CMT Canada and Treehouse TV to cable and satellite operators throughout Canada.Work closely with cable and satellite operator Vice President of Marketing assisting in marketing initiatives, customer service training, subscriber events and brand awareness initiatives.Worked closely with internal marketing resources on the creation of print and television advertising, marketing collateral materials and point of sale materials.Provide extensive sales and customer service training pre and post launch of Corus Entertainment service(s).Attend annual industry tradeshows to meet with prospective customers and to provide demonstrations to tradeshow attendee's.