Madan Kumar Email & Phone Number

As an Operational Specialist at ReSource Pro, I manage and mentor a team of 20 to deliver exceptional service to clients in the insurance and accounting domain. I have successfully on-boarded 13 new clients from the US and 27 new transition tasks from China and US within five years, demonstrating my ability to adapt to different markets and requirements. I hold a Master of Business Administration in Finance from Pondicherry University, where I gained theoretical and practical knowledge of financial management, analysis, and reporting. I apply these skills to create root cause analysis, audit and risk analysis, and invoice processing reports for my team and clients. I also train and audit my team members on various insurance policies, certificates, claims, indexing, endorsement, and loss entry tasks, providing effective feedback and suggestions for improvement. I am motivated by the challenge and satisfaction of solving complex customer complaints and ensuring continued customer loyalty.