Madan Mohan Kumar Email & Phone Number

Bengaluru, Ka, In

The Lalit Ashok Bengaluru

The Lalit Ashok Bengaluru Area, India

Supervises and manages employees. Manages all day- to- day operations. Maintains service standards in restaurant/lounge areas. reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. ensures and maintains the productivity level of employees. Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. ensures compliance with all food & beverage policies, standards and procedures by training.Establishes guidelines so employees understand expectations and parameters. ensuring exceptional guest service. provides services that are above and beyond for customer satisfaction. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Manages day- to- day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis. Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations. Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction. Ensures corrective action is taken to continuously improve service results. Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests.

The Lalit Ashok Bengaluru

Oversee the implementations of food & beverage service with high standard in accordance with departmental operating procedure.Share recommendation & guest comment to chef & F&B Manager to reflect current guest profile.Analysis food & Beverage statistics through Point of Sale for menu engineering.Establish & maintain MIS report.Develop & implement promotion through event calendar for f&B product in the restaurant.Forecasting business & outlet budget.Attendance and participation of weekly F & B meeting and Department Head meeting.Provides function employee list and hours for gratuities distribution.Supervision of weekly schedules. Schedule staff as necessary to ensure adequate and consistent levels of serviceMaintain records for inventory, labour cost, food cost etc.Consistent check of Banquet Food and Beverage quality, Dealing with guest complaints.Staff training and developmentDiscipline of Personnel when required.

Shangri-La Bengaluru

To provide a courteous, professional, efficient and flexible service at all the times, following standard of performance.Ensure service standards on assigned station are met and the employees are performing as per the set standards.Respond promptly and courteously to guest request or complaints, Take immediate action on guest complaints.Maintains awareness of daily outlet revenue and work to bring it in line if negative variance.Maintain a safe and hygienic working environment and checks the assigned area for compliance. Ensure proper care and maintenance of equipments.To exercise control to reduce chinaware, glassware and other operating equipments expenses.Ensure service stations are fully stocked prior to service and Responsible for the outlet inventory.Effective control of service employee and re-enforcement of knowledge and skill through constant on job training.Maintain a good rapport and working relationship with employees in the outlet and all other departments.

Novotel Bengaluru

Worked with" The Square" All day Dining & In Room DiningEnsure the smooth day-to-day functioning of the outletConduct daily briefing of the outletWorking closely with the chef to improve the qualityConstant Improvisation in quality of service delivery.Check on timely delivery of serviceEnsure the operational is smooth and as per the standard.Creating a friendly environment within the team, high in moraleCustomer focus and constant learning & growth.Responsible for the month end report and weekly revenue presentation.Responsible for the weekly outlet training.

Novotel Bengaluru

Worked in the signature restaurant "The Square " with concept of global buffet with an electric mix of live cooking stations .Working as pre-opening team memeber .Responsible for the all operational standards.

Le Meridien Jaipur .Rajasthan , India

• Responsible for the guest satisfaction, overall interaction with the guest.• Responsible for the proper order taking & follow up.• Responsible for the accurate service & order delivery.• Responsible for the flow of all standards in the accuracy of service.• Responsible for the all overall operation of the outlet.• Responsible for the amenities placement in the room according the standards.• Responsible for taking feedback from the entire guest.• Responsible for the room clearance.• Responsible for the doorknob card.

Bsc-Hotel Management, F&B Service

Education record