Madan Rawat Email and Phone Number

Upick Technology Services Pvt Ltd is the most trusting brand that works on multiple verticals of the IT Services, GST Related Services, Financial Services, Insurance Services, Travel Services, Educational Services, Health Services and Govt. to Customer Service. We provide some elite services which no other can offer. We assist in the development of business with the back end support team for our clients, with rich knowledge and high analyzing skill.

Role and Responsibilities-• Daily DCFC Reporting.• Provide thorough support and problem resolution for end users.• Manage the inventory of computer equipment, applications and IT accessories.• Provided level 1 and 2 technical support for 10000+ users. Ensured quick resolution of user concerns and escalated more complicated issues to helpdesk managers.• Support to Moves, Adds & Changes of physical phones, IP Phone, CMS Agent ID, Avaya id, Auth code, Nice call recording… Show more Role and Responsibilities-• Daily DCFC Reporting.• Provide thorough support and problem resolution for end users.• Manage the inventory of computer equipment, applications and IT accessories.• Provided level 1 and 2 technical support for 10000+ users. Ensured quick resolution of user concerns and escalated more complicated issues to helpdesk managers.• Support to Moves, Adds & Changes of physical phones, IP Phone, CMS Agent ID, Avaya id, Auth code, Nice call recording, Desktop & VDN (Vector Directory Number) implementation.• Commended for quickly resolving complex issues including system crashes, IP Phone, network slowdowns, connectivity problems, Outlook, anti virus infections and more.• Support to desktop/laptop operation to users (including printers, email, office application, IP Phones, Office Phones, Media Gateways, PBX, voice server, CMS etc.• Server and data center monitoring – Daily and monthly tape backup management (include Cisco Recall, Nice Server, CMS, Avaya gateway and aspect support etc.• Manage a minimum average of 15 – 25 ticket closes per day in support of day to day operations without escalation.• Research and identify soIutions to software and hardware issues.• Establishes and maintains network performance by building net configurations and connections; troubleshooting network problems.• IT Assets Management (including receiving, tagging, disposal, maintain assets listings/map, stocking etc.• Responsible for Hardware Software Installation and computer maintenance.• Installation and Management of SQL server and database as part of Queue management System.• Managing and maintaining windows Servers 2008, 2012 & 2016, VMware Servers.• Responsible for Hardware Software Installation and computer maintenance.• Installation of desktops, Laptops, Servers, Printers & Scanners. Show less

Role and Responsibilities-• Solving the process IT related queries (Network problems, System related problems and any application related problems.• Daily QC Reporting, Control Chart, RCA Reporting, RCSA testing, Defect log & FAO Report, Daily Interface Reconciliation, Daily QC meeting, Daily duplicate check by Macros run report.• Daily working with Efast Tool (Invoice uploading, downloading, notification etc.• Monthly Quality deck all process related (Invoice Processing… Show more Role and Responsibilities-• Solving the process IT related queries (Network problems, System related problems and any application related problems.• Daily QC Reporting, Control Chart, RCA Reporting, RCSA testing, Defect log & FAO Report, Daily Interface Reconciliation, Daily QC meeting, Daily duplicate check by Macros run report.• Daily working with Efast Tool (Invoice uploading, downloading, notification etc.• Monthly Quality deck all process related (Invoice Processing, Exception, Customer service & indexing).• ERP Knowledge – ( PeopleSoft , Cincom , Oracle 11i, Oracle R12 & ITS & TK )• Processing of document types such as invoice, credit memo, ICN (Invoice correction Notice), VCR (Voucher Change Request), Debit memo, Payment request.• Interacting with client through e-mail and solving the queries.• New Joiner training as per training plan. Show less