Abdullah Madani Email & Phone Number

Riyadh, Saudi Arabia

-Responsible for collecting customer feedback results and analyzing them, calculating NPS and CSAT indicators.-Designing customer journeys: Mapping out the various touchpoints and interactions a customer has with the company to ensure a seamless and consistent experience across channels.-Develop customer satisfaction methodologies and programme.-Develop plans to understand customer needs, behaviors, and preferences to drive targeted strategies. -Collaborate with… Show more -Responsible for collecting customer feedback results and analyzing them, calculating NPS and CSAT indicators.-Designing customer journeys: Mapping out the various touchpoints and interactions a customer has with the company to ensure a seamless and consistent experience across channels.-Develop customer satisfaction methodologies and programme.-Develop plans to understand customer needs, behaviors, and preferences to drive targeted strategies. -Collaborate with internal/external stakeholders to address customer concerns and improve overall customer experience.-Develop, monitor and analyze customer surveys to extract actionable insights.-Managing communication with internal stakeholders in order to discuss the methodology of the survey questions.-Collect and study customer complaints and inquiries. Show less

Riyadh, Saudi Arabia

-Implementing customer support processes: Developing and optimizing processes for handling customer inquiries, complaints, and requests to ensure timely and satisfactory resolutions.-Work on improving quality result by investigating, evaluating, and re‐designing patient complaints. -Conduct secret shopping visits and calls (Mystery‐Shopper) to assess customer service/callcenter knowledge, and adherence to company standards.-Monitor, analyze, and evaluate patient… Show more -Implementing customer support processes: Developing and optimizing processes for handling customer inquiries, complaints, and requests to ensure timely and satisfactory resolutions.-Work on improving quality result by investigating, evaluating, and re‐designing patient complaints. -Conduct secret shopping visits and calls (Mystery‐Shopper) to assess customer service/callcenter knowledge, and adherence to company standards.-Monitor, analyze, and evaluate patient satisfaction levels, and suggest improvement action plans. -Conduct internal/external meetings to highlight patient views towards the provided services.-Gathering and analyzing customer feedback: This involves collecting feedback through surveys, reviews, and other channels, and analyzing it to identify trends, pain points, and areas for improvement. Show less