Madan Kantharaju - B.E, Mba - Itil® V3 - So Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Delivering critical Infrastructure Projects interacting / working with multi technology teams working around the globe. Reporting the critical updates to Sr. Management around Milestones achieved, Risk / Issues during the Project delivery.GreenBox Solution Implementation – This is an inbuilt solution to serve the transactions for various clients spread across Globe. This solution is delivered and live in EMEA and AUNZ. Currently working on US, Mexico and India deliveries.Implementation of Global Monitoring Tools, across Verifone spread across ASPAC, EMEA, Europe and AUNZ.1. Zabbix Global Monitoring ToolZabbix is an enterprise-class open source distributed monitoring solution. Zabbix is software that monitors numerous parameters of a network and the health and integrity of servers. Zabbix uses a flexible notification mechanism that allows users to configure e-mail-based alerts for virtually any event. This allows a fast reaction to server problems.2. SNOW Discovery–Global DeployServiceNow® Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds.3. AppDynamics Global Monitoring ToolThe AppDynamics APM Platform enables management and monitoring of your application delivery ecosystem, ranging from mobile/browser client network requests to backend databases/servers and more. AppDynamics APM offers a global view across your application landscape and allows you to quickly navigate through the distributed application into the call graphs/ exception reports generated on individual hosts.4.ELK Monitoring – Log Monitoring Tool"ELK" is the acronym for three open source projects: Elasticsearch, Logstash, and Kibana. Elasticsearch is a search and analytics engine. Logstash is a server‑side data processing pipeline that ingests data from multiple sources simultaneously, transforms it, and then sends it to a "stash" like Elasticsearch. Kibana lets users visualize data with charts and graphs in Elasticsearch.

Bengaluru, Karnataka, India

The role of the IT Project Manager Practitioner is to plan, execute, and finalize projects according to schedule and within budget. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan. The IT Project Manager is responsible for defining the project's objectives and overseeing quality control throughout its life cycle. This individual provides formalized, continuing work direction and leadership to assigned team(s) to ensure timely and effective project execution. Also, participate in employee development, coaching and ongoing performance management. The project manager plans and directs the installation of Information Technology projects which typically involve and impact multiple business areas. Requires knowledge and experience in own discipline; still acquiring higher-level knowledge and skills; Builds knowledge of the organization, processes and customers; Solves a range of straightforward problems; analyzes possible solutions using standard procedures; Receives a moderate level of guidance and direction.

Bengaluru Area, India

1. Driving the efficiency and effectiveness of the incident management process2. Producing management information, including KPIs and reports3. Monitoring the effectiveness of incident management and making recommendations for improvement4. Developing and maintaining the incident management system5. Driving, developing, managing and maintaining the major incident process and associated procedures6. Reviewing and auditing the process7. Ensuring that all IT teams follow the incident management process for every incident

Chennai Area, India

1. Leading a team in supporting our daily operation, which includes both BPO and Technology Services teams.2. Collating the data for the various Metrices for a span of 1 plus years, across different teams and automating the metrics dashboard for Senior Management to plan and decide on the business goals.3. Formulating a 2 Datacenter Strategy, to reduce the number of Datacenters and the costs incurred during the daya to day operations.4. Handling projects such as, Windows 7, Office 2010 and Windows TPC migration for FMR India

Bangalore

1.Perform historical purchase order analysis and contract analysis to understand and document Fidelity license grant specifics for all software titles.2.Analyze Fidelity software entitlement counts in context of Fidelity deployment and use. Actively engage in the rectification of all out-of-compliance situations.3.Perform due diligence on all annual software maintenance agreement renewals to ensure spend is appropriate and consistent with Fidelity’s use. Seek cost reduction opportunities wherever possible.4.Leverage the processes implemented by FMR-India’s software asset management group under Fidelity India Technology Group. Integrate the FMR-India and FMR-US efforts, particularly in context of enterprise license grants.5.Analysis of Contracts/Agreements, Procurement data to create license entitlement baseline.6.Analysis of file/installer evidences, licensing matrix, EULAs, PUR & contract/agreement to determine license consumption.7.L1, L2, L3 SAM reporting along with redeployment analysis of software licenses.8.Management of Maintenance Schedules, ensuring on-going maintenance, agreements and renewals.9.Liaison with vendors for renewal quotes, support logs, due diligence and analyze multiyear deal options.10.Analysis of procurement data, review of contracts and amendments to identify software license entitlement baseline.11.Management of entitlement and maintenance renewal data in HP – Asset Manager.12.Due diligence, creation of requisitions, obtaining approvals to get PO released in order to ensure software licenses and professional services are being renewed in a timely manner.13.Analysis of application evidences (Add-Remove & File) to bring deployment of software applications on dashboard.14.License administration for business units and redeployment of surplus licenses – SAP (SYBASE), MSDN Subscriptions.15.Handling a project of FMR Ireland SAM Process Transition to ESAM Global Program.

Chennai Area, India

1. Handling Technology Transition to delivery various IT Infrastructure projects. 2. Integrating with Customers development/testing environment requirements, business planning their needs at offshore locations and implementing specific requirements as per business needs.3. Preparing and coordinating pre-production test plans – User Acceptance Test, Performance and Capacity Characterization.4. Educating the support staffs for better management of the network leading to the reliability and efficiency of support services and personally monitoring and grooming Engineers for uplifting their Technical Skills.5. Processing documentation review and updating on regular basis. 6. Dealing with escalated issues, liaison with Systems/network support groups and business units to resolve issues.7. Analyzing monthly MIS for Technology and taking necessary steps to provide better Technical support with maximum operations uptime.8. Encouraging and leading root cause analysis to prevent recurrence. Document the Incident Analysis Report.9. Part of the Project Management team in delivering various IT Infrastructure projects10. Providing consultancy/management of projects System Security and Server hardening

Senior Systems Analyst – Implementation1. Leading a team of 20 support/helpdesk engineers for supporting Cluttons (UK), Business Objects (US), UNILEVER (US) projects meeting project deadlines.2. Responsible to support 3000 desktop users working in different shifts on various projects including BPO, PMF (Product Maintenance Facility) and IT. 3. Support 2 sites in Bangalore via Phone.4. Support Windows 2000 Server, Active directory and File/Print server for IT Infrastructure projects.5. Working in multi subnet environments including DHCP configuration setup.6. Installing and configuring various types of software in desktops and laptops and managing backups. 7. Configuring Lotus Notes and planned for backup as per the standards, Troubleshooting and documenting mail problems & administering of Citrix Presentation Server and ICA Client.8. Helpdesk Management - Incident Management Tool. Designed technical support with workflow and escalation matrix Documentation and Month End Reports.9. Printer Administration- Part of technical review group for purchase of any LaserJet Printers. Installing and Configuring of Network Printers.10. Quality- Working in tandem with the Quality team and work towards risk assessment and ensuring that the business data confidentiality is maintained as per the Information Security Policies and report discrepancy to the Information Security officer. Managing organizational level IT security via means of data integrity, authentication Implementation of BS7799 security standards and leveraging IT productivity.11. Vendor Management- Vendor evaluation matrix, Incident reports, escalations, and follow-ups.12. Disaster Recovery - Planning and implementation of Business Continuity Sites for our business process rehearse the same and carry out successful test from the BCP the same as per Clients Requirement. Configuring Switches and creating VLANs.

1.Technical Support Professional for Windows XP Home and Windows XP Professional for home users.2.Responsible for evaluating team performance on each support incident (Case Reviews).3.Responsible for generating reports on wrong documentation for each Technical Support Professional in the team.4.Responsible for providing technical resources (Notes, Presentations, Web Links and existing resources on hand) for the team.5.Responsible for calling back the Customers for all non resolved issues by the Tech Support Team.

Key Responsibilities1. Networking & Systems Engineer.2. Improved the productivity with strategies of Bandwidth based allocation.3. Planned load distribution and balancing for different networks.4. Customer support / Technical Support.5. Measured performance and quality standards of team members.6. Generated weekly and monthly report for the targets achieved.Achievements: Design of the network involves RG-11, RG-6(Co-axial cable), Cat-5, Cat-6(UTP), Gigabit Cable, Optical Fiber (2, 4, 6, 12, 24 Core), Splicing of Fiber for Internet connectivity and implement the same for 600+ customers which includes Home connections, Corporate (Opto Telelinks), Cyber Café’s, etc, Allot bandwidth to each customer depending on their usage. Monitor the bandwidth usage of each client and bill them proportionately. Monitor Media converters, switches, hubs on the LAN.

Master Of Business Administration - Mba, Project Management

MBA in Project Management

Bachelor'S Degree, Electronics And Communication Engineering

Bachelor of Engineering