Madankumar Shinde Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Mumbai

Mumbai Area, India

• Drive the Service Delivery Operation’s PAN India for the Organization• Revenue realization for the orders successfully logged into the system• Define new process/ policies/SOP for Department.• Conflict Management – Managing escalations of both internal & external customers.• Reports-MIS Reports on Revenue recognition & projects status to top management• Business Cycle Improvement -Identified areas of improvement in the business processes and eliminate them through automation or manual steps• Effective communication to the customers and internal departments.• Established standards /procedures for services delivery /implementation team which Resulted in zero audit finding in the IT function.• Risk Governance-Identified risks associated with the project and provided mitigation plans to address the risks during initiation and complete project lifecycle• Conduct weekly/monthly review meetings with team Members and address their issues.• Conduct internal and external training to users.• Align team performance towards corporate strategy/goals.• Ensuring P&L of the PMO and for new Project requirements.• Hone team’s technical and administrative skills by identifying the training requirements