Madan Chauhan Email & Phone Number

Ahmedabad, Gj, In

India

Ahmedabad, Gujarat, India

Ahmedabad, Gujarat, India

Ahmdebad, Gujarat

As a Trainer for US Mortgage, To train the New hires on US MortgageProcess basics, ensuring they are able to validate FNMA & FHLMC’s guidelines and check documents.• Developed a 65 pages training manual to help trainees.• Job Knowledge Quiz preparation to find out TNI for effective planning for refreshers.• Developed Training Modules and Presentations for Level 1 and level 2 training.• Developed Departmental docs; like Batch reports, Monthly dashboard, Daily activity report.• Hands-on experience on Many different stages of Mortgage procedures on live loan files to enhance knowledge about the industry and current process. Processes like; Loan Setup Unit, Pre-closing, Post Closing & Closing Docs Preparation.• Initiated Book Club for all the employees and continual support to cultivate reading culture acrossthe company.• Facilitating Documentation during ISO Audits. Ensuring all necessary documents and records are in place before the audit for the Department. Also acted as an Internal Auditor for Compliance.• Have Conducted Organizational Development training for all levels.• Information Security Awareness Session for the entire company.

Ahmedabad, Gujarat, India

Process trainer from the position of Customer Service Associate.• Conducted Product & Process training for Rajasthan Inbound process.• On Job Training facilitated to improve quality scores.• TNI refreshers, Daily Briefing were also taken care in this role.• LMS Quiz preparation and quiz conduction.• Motivational activities were driven on floor, i.e. FFF, KOM and Fun Friday.• Trainer alignment for 35-38 trainers was done per process need.• Interviews conducted for Both the processes.• Task related to Learning portal updating, uses report fetching were also taken care in above role.• Have been SPOC for activities related to User ID Creations and Deletion, i.e. CRM, Domain,Learning Portal, Call Recording Portal and Avaya Phone Login IDs.

Ahmdebad

Promoted on Vodafone Role after 6 months.• Educated customers on product and service offerings.• Offered exceptional customer service to differentiate and promote the company brand. Builtcustomer confidence by listening to their concerns and providing appropriate feedback.• Handling complaint calls for network or internet issues.• Customer satisfaction survey report (C-SAT and TNPS) for team to motivate andevaluate colleagues’ performance to achieve grade “A