Michael Dasher Email & Phone Number

Tanasbourne, Or

-Helped drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.-Independently assigns staff for client assistance, diagnosis, repair, service, and follow-up in the absence of the Geek Squad Manager.-Communicated department goals and other pertinent company information to members of the Precinct in a clear, accurate, and timely manner.-Worked with clients directly to ensure staff is assisting customers with service and repair issues while achieving department goals. Handles escalated client service issues.-Provided ongoing coaching and acted as a consultant to Precinct Agents and other store personnel as needed to achieve goals and high standards of customer service.

Tualatin, Oregon, United States

-Aided in Precinct being number one in the district for Total Tech sales mix.In the month of Feb, Leading Total Tech Membership sales with 30.-Net Promoter Score Champion in charge of maintaining a fantastic client experience. Consistently 78 or above for several months running.-Experience training new employees in a captivating and informative way on company policy and procedures while delegating duties based on strengths and growth.-Understanding customers’ technology issues by asking probing questions, listening, asking clarifying questions, taking detailed notes, and providing accurate time estimates for the next steps.-Maintained and expanded multiple databases to ensure the company stayed within compliance standards of contact within two weeks.

Phoenix, Arizona, United States

-Supported and assisted servers by delivering service to guests by continuously maintaining cleanliness and organization of guest tables and surrounding areas-Planned and oversaw restaurant flow through extensive table knowledge while effectively communicating with the team to ensure customer satisfaction withing a timely manner-Represented the company’s brand with passion and enthusiasm by having an unparalleled love and commitment to making others feel good-Maintained cleanliness of bar, clean glassware stock, restocked bar with bottles, and kegs while assisting bartenders all the while making sure the customer’s needs were of the most priority

Phoenix, Arizona, United States

- Displayed high emotional intelligence in being able to develop and maintain student relationships, making them feel welcomed and heard- Effectively communicated information regarding programs, cost of attendance, and next steps over the phone, in-person, and over Zoom-Functioned as mentor and collaborator with prospective students, often assisting with campus tours providing vast knowledge of the school its programs-Maintained and expanded multiple databases to ensure the company stayed within compliance standards of contact within two weeks

Phoenix, Arizona, United States

- Attend weekly Expert Meeting with the manager in addition to facilitating team meetings in which an agenda was developed for each- Function as mentor and collaborator for the team- Oversee After Dark Series and report to manager weekly on the effectiveness of series- Sits in interviews and helps set expectations of the Learning Lounge as created by the Assistant VP and managers’

Phoenix, Arizona, United States

- Knowledgeable in self-presentation enough to provided assistance on resumes- Provide tutoring/coaching for students; reviewing course lectures, homework, etc.- Demonstrated a continual focus on student-centered learning and retention and learner needs- Collect and maintain student data related to tutoring assistance, assessment, and progress monitoring- Maintain confidentiality of student records and services provided- Performed administrative duties for the center operations as needed.

Avondale, Arizona Area

-Established comfortable and productive relationships with 50+ students of diverse racial, ethnic, cultural, and socioeconomic backgrounds ranging from 17 to 40+ years of age-Acquired techniques for professional verbal and written communication between peers, colleagues, and supervisors-Developed positive working relationships with faculty and fellow mentors-Provided detailed weekly reports and evaluations to the supervisor

Glendale, Arizona, United States

-Skilled in developing and maintain positive internal and external customer relationships-Adapted to working in a fast-paced working environment with a diverse population-Adhered to and maintained the standards for store cleanliness and appearance-Handled money and operated cash register

Bachelor Of Science - Bs, Psychology

Activities and Societies: Phi Theta Kappa

Associate Of Science - As

Activities and Societies: Phi Theta Kappa, Peer Mentor Program, PAW Session Assistant

Associate In Applied Science, Engineering Technology, General