Jim Madden Email and Phone Number
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Jim Madden is a Solutions Architect & Technical Leader | Multilingual Developer (Swift, JavaScript, TypeScript) | Technical Documentation Pro | iOS Developer at ReadMe. He possess expertise in css, php, mysql, jquery, web applications and 48 more skills.
Readme
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Solutions ArchitectReadme Nov 2023 - PresentSan Francisco, California, Us
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Solutions EngineerEnvoy Mar 2022 - Apr 2023San Francisco, California, Us- Ran technical discoveries with project stakeholders and technical assets.- Wrote technical design documentation.- Filled the role of technical architect and engineer when needed.- Specialized in integrating services into Zendesk using APIs, Zendesk Integration Services, Zendesk Custom Application and middleware platforms.- Worked with the ChatGPT API to integrate sentiment analysis and issue summaries into Zendesk tickets.- Implemented web chat messaging solutions using the Zendesk Sunshine Conversations platform.- Provided advice and guidance on technical matters to internal team members.- Advised on technical projects during the sales cycle. -
Senior Solutions Architect - Professional ServicesTwilio Inc. Oct 2020 - Mar 2022San Francisco, California, UsIn addition to the Solutions Architect role:- Mastered the art of building trust with technical stakeholders and decision makers.- Created executive and developer alignment around the solution strategies that I envisioned.- Built project plans, worked with PMs to lay out timelines, and worked with customers to implement solutions.- Identified and surfaced risks to projects before they arose. -
Solutions Architect - Professional ServicesTwilio Inc. Jul 2019 - Oct 2020San Francisco, California, UsRan customer consulting engagements.- Led discovery sessions and technical discussions with customers.- Built full software solutions and provided sample code and documentation on many customer engagements.- Worked in multiple programming languages and clearly articulated technical concepts at both a high- and low-levels. - Managed customer expectations, and understands how to manage a project from inception to completion.
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Principal Onboarding Engineer - Customer Support & Partner TrainingTwilio Inc. Nov 2018 - Jul 2019San Francisco, California, Us- Focused primarily on training and certifying Twilio partners.- Led in person training seminars for partner software developers.- Developed training content and materials.
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Sr. Onboarding Engineer - Customer Support & Partner TrainingTwilio Inc. Jul 2017 - Nov 2018San Francisco, California, Us- Provided guidance to new customers to quickly get them up to speed on the use of Twilio's APIs.- Trained customers and partners on how to build with Twilio's APIs and products.- Certified Twilio Build partners: https://www.twilio.com/partner-solutions
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Sr. Technical Support Engineer - Developer Customer SupportTwilio Inc. Nov 2015 - Jul 2017San Francisco, California, Us- Provided technical product support to software developers.- Average CSAT was in the high 90th percentile.- Ran classes training incoming employees on the ticketing system.- Mentor/buddy to new hires in support.
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Software Developer (Contractor)Kollabria Mar 2015 - Jun 2015Developed a proof of concept web dashboard/document management application to be used with proprietary scanner technology. POC was developed using a LAMP stack, with Codeigniter as the PHP framework and Bootstrap as the frontend template.
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Deployment Specialist (Contractor)Demandforce Jan 2015 - Mar 2015San Francisco, California, UsSupported the installation of Demandforce's services/software on client systems. -
Software Developer | DevopsPeach, Inc. Oct 2013 - Sep 2014Waltham, Ma, UsDeveloper and technologist for a direct sales retail startup. Responsible for all technology during the initial startup phase of this organization. I filled many roles at this organization including sysadmin, architect, developer, and project supervisor for front-end development. -
Software EngineerPerkstreet Financial May 2013 - Aug 2013UsWorked on a small development team for an online banking startup maintaining and enhancing marketing websites. -
Web DeveloperStudypoint | Prepnow Tutoring May 2012 - Apr 2013Boston, Massachusetts, UsWeb developer for a small private tutoring company. Responsible for building and maintaining web sites, in house CRM system, server maintenance and online marketing. -
Web DeveloperAmerica'S Test Kitchen Apr 2010 - Apr 2012Boston, Ma, UsWorked on a small agile software development team responsible for the development of three cooking entertainment/education websites.
Jim Madden Skills
Jim Madden Education Details
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Umass BostonSociology/Criminal Justice -
Fitchburg State UniversityCinematography And Film/Video Production
Frequently Asked Questions about Jim Madden
What company does Jim Madden work for?
Jim Madden works for Readme
What is Jim Madden's role at the current company?
Jim Madden's current role is Solutions Architect & Technical Leader | Multilingual Developer (Swift, JavaScript, TypeScript) | Technical Documentation Pro | iOS Developer.
What is Jim Madden's email address?
Jim Madden's email address is im****@****ail.com
What is Jim Madden's direct phone number?
Jim Madden's direct phone number is +178124*****
What schools did Jim Madden attend?
Jim Madden attended Umass Boston, Fitchburg State University.
What are some of Jim Madden's interests?
Jim Madden has interest in Home Brewing, Traveling, Photography, Music, Kung Fu, Wing Chun.
What skills is Jim Madden known for?
Jim Madden has skills like Css, Php, Mysql, Jquery, Web Applications, Apache, Javascript, Ruby, Sql, Twilio, Git, Xml.
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