• Led a comprehensive redesign of Velosaty's design system, enhancing consistency across platforms and improving design team efficiency by 30%, with thorough documentation for streamlined development handoff• Directed the design of a responsive, user-centric web interface using wireframes, mockups, and prototypes in Figma, leading to increased user satisfaction and engagement• Established and maintained cross-functional communication channels and led weekly meetings, fostering synergy among design, development, and marketing teams, enhancing project efficiency and collaboration by 50%• Instituted a collaborative work culture through empathetic leadership and clear communication, resulting in a focused, confident, and productive design and research team

• Spearheaded the creation of a student-athlete mentorship program through mixed methods research, conducting user interviews and surveys, resulting in a focused MVP with a unique value proposition• Designed and implemented A/B testing protocols to evaluate and optimize user interface elements, gathering actionable data to inform design decisions and enhance user experience• Conducted a comprehensive competitive audit, which outlined insights and recommendations aimed at staying ahead of industry trends, informing design decisions, and identifying product improvements

• Designed a mobile loyalty page and mobile calendar to further enhance accessibility and customer engagement for users on the go• Educated colleagues on ADA Web Content Accessibility Guidelines, emphasizing inclusive design practices & identifying areas for improvement• Updated the brand style guide to ensure the alignment of cross-functional teams and prevent inconsistencies across the platform

• Worked alongside several interdisciplinary teams, helping to streamline cross-functional processes and facilitate consistent communication • Enhanced the client experience by empathetically engaging with individuals through their intake process, which included the collection of sensitive patient history and insurance verification• Gained invaluable clinical skills based in empathy and trust building with clients through one-on-one therapy observations

• Compiled outcome data from 300+ mental health cases in 2018 which helped streamline the allocation of department resources and increased efficiency• Participated in multi-department observations and trainings, including ride-alongs, arrestee transportation, firearm training, active shooter training, dispatch observation, evidence entry, and workplace violence seminars