- Assisted financial advisors and branch office administrators with opening and maintaining brokerage accounts- Attentively listened to branch concerns and provided customized solutions over the phone and through written requests to accurately address branch needs- Utilized multiple softwares and technologies to consistently deliver a professional service experience; i.e. Salesforce, Avaya One-X Communicator Phones, Microsoft Teams, and intranet web resources- Maintained a patient… Show more - Assisted financial advisors and branch office administrators with opening and maintaining brokerage accounts- Attentively listened to branch concerns and provided customized solutions over the phone and through written requests to accurately address branch needs- Utilized multiple softwares and technologies to consistently deliver a professional service experience; i.e. Salesforce, Avaya One-X Communicator Phones, Microsoft Teams, and intranet web resources- Maintained a patient and positive demeanor to accommodate branches as efficiently and effectively as possible- Exceeded firm standards for company-defined metrics: ~100% accuracy and completeness when answering calls ~100% branch satisfaction ~Ranked "Exceptional" for low average handle times per case ~Ranked "Exceptional" for quick turnaround times Show less

- Lab focus: analyze how majority and minority group members perceive and fail to recognize prejudice and discrimination- Coded and entered experimental data as well as acted as confederates or experimenters when needed- Studied how majority and minority group members perceive and fail to perceive prejudice and discrimination - Projects include Understanding Social Issues, Visualizing Information, and Perceptions of Online Profiles- Distributed online surveys to participants… Show more - Lab focus: analyze how majority and minority group members perceive and fail to recognize prejudice and discrimination- Coded and entered experimental data as well as acted as confederates or experimenters when needed- Studied how majority and minority group members perceive and fail to perceive prejudice and discrimination - Projects include Understanding Social Issues, Visualizing Information, and Perceptions of Online Profiles- Distributed online surveys to participants using platforms like Qualtrics and Amazon Mechanical Turk- First author for the Society for Personality and Social Psychology (SPSP) undergraduate poster submission; presented research on gender stereotypes in sexual harassment studies at virtual conference in February 2021 Show less

- Observed psychological assessments and counseling sessions between clinicians and families involved in the Department of Child and Family Services- Shadowed and consulted with psychologists and social workers during staff conferences- Discussed treatment methods after sessions and provided childcare supervision- Performed administrative tasks; answered phones, organized patient files, executed patient intake for scheduling and follow-up appointments- Transcribed clinical… Show more - Observed psychological assessments and counseling sessions between clinicians and families involved in the Department of Child and Family Services- Shadowed and consulted with psychologists and social workers during staff conferences- Discussed treatment methods after sessions and provided childcare supervision- Performed administrative tasks; answered phones, organized patient files, executed patient intake for scheduling and follow-up appointments- Transcribed clinical interviews and assessments between clinicians, children, and parents Show less

- Phoned current and potential prospects seeking to donate to Tulane University, specifically alumni and parents- Operated software programs like Campus Call and Kronos as well as manually entered banking information

- Tutored elementary school students, prepared after school snacks, and arranged crafts/ activities for students- Developed skills of problem-solving, crisis management, and safety

- Chaperoned field trips of 2nd – 7th grade students - Led group activities, crafts, and games focused on team-building

- Assisted in designing the website; observed consultations with rising female entrepreneurs- Promoted the consulting firm to local businesses by distributing self-made business cards