Madeleine Kellner, Pmp, Ssm Email & Phone Number

Carmel, Indiana

Managing projects that bring tangible insurance and financial solutions to middle-income Americans.

Indianapolis, Indiana Area

Manage multiple projects and clients across multiple lines of business as part of a $250m+ contract in support of the Centers for Medicare and Medicaid Services. Managed all aspects of projects, from initiation to closure, while delivering consistent results in quality, cost, and timeliness.- Responsible for synchronizing the efforts of over 30.

Indianapolis, Indiana Area

• The Xyleme LCMS Administrator position is a blend of technical skill and project management finesse. What I enjoyed most from this role was developing relationships as a thought-leader within the Xyleme support.
• Implemented training materials more efficiently than through normal systems (i.e. MS Word).
• Became the in-house expert on XML template creation and a content management thought-leader within the external community.

Indianapolis, Indiana Area

I researched Medicare policy changes and transformed them in-to plain-language scripting for 3,000+ customer service representatives to use during calls from Medicare beneficiaries. The scripting helped over thousands of beneficiaries understand their coverage and costs.

Indianapolis, Indiana Area

I helped lead the transition for full HTML development to HighPoint from the previous contractor in only 4 weeks. I continued to code phone scripting as I transitioned into becoming a technical writer.

Avon, Ohio

Kuno Creative is an inbound marketing agency, and when I started, the client base was 90% print-advertisement and promotional product focused. I led the implementation from a home-grown website system to Business Catalyst and eventually to another migration to HubSpot. This was a total change in advertising from push to pull communication. What I loved.

Developed strong multitasking skills. Garnered the ability to prioritize under a direct deadline. Acquired team-oriented managerial skills. Incorporated a commitment to guest service and adaptive nature to continuous changes.

Oxford, Ohio

• Managed 5 direct reports
• Created deadlines and ensured we stayed on deadline.
• Conducted needs analysis for content
• Facilitated computer program skill training sessions
• Facilitated staff retreats

I assisted the The Office for the Advancement of Research and Scholarship with their annual newsletters. I worked on copy, layout and design.

• Developed and restructured crucial goal-setting program for children ages 9 and above.
• Created portfolios of literature designed specifically and intentionally to challenge and encourage youth in positive and dedicated ways.

English Literature, Art History, Strategic Communications, Sociology

Activities and Societies: Recensio (Yearbook), Student Council, Intervarsity

Mathematics, Comparative Literature, Religion, Philosophy

Activities and Societies: Intervarsity, Indiana Daily Student (Newspaper)

High School Diploma

Activities and Societies: Editor-in-Chief of Heritage (Yearbook - 2000-2002), National Honor Society (1999-2002), Mock Trial Team.