I worked within a skilled small team of selected student support officers and administrators.We were lucky to liaise with internal staff, faculty members, students and teachers. We provided comprehensive information and sound advice on education pathways, streams and institutions to students. We managed and responded to a high volume of calls and emails. Data entry, quality assurance and data analysis was a daily part of the role. Personal Achievements:• At times our small team… Show more I worked within a skilled small team of selected student support officers and administrators.We were lucky to liaise with internal staff, faculty members, students and teachers. We provided comprehensive information and sound advice on education pathways, streams and institutions to students. We managed and responded to a high volume of calls and emails. Data entry, quality assurance and data analysis was a daily part of the role. Personal Achievements:• At times our small team were able to successfully manage a large amount of student applications (1500+).• Restructured the departments data visualization. Show less

Employed as a virtual health receptionist for 50 plus medical practitioners and clinics across Australia. Servicing qualified medical practitioners and medical clinics, by providing friendly customer service, professional call answering and messaging services. We managed and over saw 30 + calendars, providing booking assistances to their customers. This included collecting and interpreting data to improve the company’s success and understanding of who their clients are and their needs. I gained… Show more Employed as a virtual health receptionist for 50 plus medical practitioners and clinics across Australia. Servicing qualified medical practitioners and medical clinics, by providing friendly customer service, professional call answering and messaging services. We managed and over saw 30 + calendars, providing booking assistances to their customers. This included collecting and interpreting data to improve the company’s success and understanding of who their clients are and their needs. I gained extensive knowledge of NDIS, health funds and many CRMs.Personal Achievements:• Trained new staff members. • Over saw the call center and its operations from 7am – 12pm each day. • Worked closely with new practitioners and medical clinics to create their own CRM. Show less