Maddison Bilsborow Email & Phone Number

Adelaide, South Australia, Australia

- Forming strong rapport and trust with clients and educating the market on Linear TV, Digital and converged media solutions. - Campaign management from responding to initial brief to providing post analysis, campaign insights and negotiating make-good solutions in the instance of an under-delivery. - Seeking new business development opportunities whilst also managing existing client lists.- Data entry, ensuring backend processes are completed to maintain smooth customer experience. - Supporting wider team

Adelaide, South Australia, Australia

Throughout my time employed within the Westpac Group, I worked as a Hardship and Debt Collection consultant. These roles required the navigation of incredibly difficult conversations in order to successfully assess each customer's financial position and provide a tailored solution. It was not uncommon to speak with a customer who was experiencing homelessness, domestic violence, or was on the verge of self-harm or suicide. Recognizing the signs of extreme customer vulnerability, even when not explicitly mentioned, was an integral aspect of my role. People often feel shame and embarrassment when experiencing financial hardship, and form defense mechanisms, such as anger, to protect themselves. It was crucial to remain collected and respond with compassion, no matter the direction of the conversation. In summary, my time working at Westpac aided in the development of the following skills: - Navigating difficult conversations- Conflict Resolution - Crisis Management - Emotional Regulation - Active Listening

Adelaide, Australia

During my time as a retail associate at Sunglass Hut I worked closely with customers; helping them select the designer sunglasses that were best suited to their face shape, personal style, lifestyle and budget. This role helped me recognize my passion for sales and allowed me to gain experience in meeting personal and store KPIs. As with any face-to-face sales role, strong communication and relationship building skills are integral to success. Throughout my employment at Sunglass Hut, my confidence in approaching and building rapport with customers grew massively. I learned how to harness both verbal and non-verbal communication to build trusting customer relationships; resulting in having several 'repeat customers', who would only purchase from me. Beyond the development of several sales and communication skills, I also gained experience working on a till, merchandising products and completing basic admin work.

South Australia, Australia

During this role I was involved in managing between 5 – 20 people at a time within a classroom environment. My time working at State Swim helped me to develop the patience and understanding required to effectively teach or coach a wide range of age groups and personality types. I learned how to recognize the different learning styles of each individual student, effectively implementing the appropriate teaching styles based on this into my lesson plans. Whilst working at State Swim, I coached my old swimming club – many of the members within this level were peers of mine, who I had gone to high school with. This experience taught me how to adapt and approach teaching people who I had a pre-existing relationship with outside of work. I learned how to maintain both a professional manner and a comfortable learning environment for all students, without compromising my pre-existing friendships.

Bachelor Of Commerce - Bcom, Marketing

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