Maddison Patmore Email & Phone Number

Docklands, Victoria, Australia

Managed a small scale project focused on uplifting business processes across MLCL to support vulnerable customers/members. Assisted various business teams with improving their current processes/protocols providing them with support tools such as detailed process maps and work instructions.

Docklands, Victoria, Australia

Working within the Business Design team, was responsible for managing initial defect triage, facilitating defect triage meetings, scheduling discovery and elaboration sessions with stakeholders, proactively assisting Business Analysts with elaboration progression and utilising quality reports to regulate Jira hygiene across business value streams.

Docklands, Victoria, Australia

Working in the Inflights Management team, reporting directly to the Inflights Management Lead, was responsible for tracking project deliverables via maintaining and managing Jira issues. Also provided admin support, such as scheduling meetings, taking minutes, composing correspondence and producing reports/presentations.

Docklands, Victoria, Australia

Reporting directly to the Project Managers, was accountable for tracking risks, issues and project change requests, organising workshops, taking minutes and analysing data from Jira to produce delivery reports. Worked across two project streams simultaneously to provide administration and coordination assistance where required.

Docklands, Victoria, Australia

Contact Centre Telephony:Part of a team who was responsible for the national roll out of a new Contact Centre telephony system (Genesys). This included the set up and distribution of hardware and software to four major cities across Australia. Key contact for problem resolution/escalation and ensuring the new telephony system was set up correctly for impacted users.Workplace:Part of a team who was responsible for the national roll out of new laptops to all MLCL team members. This included the set up and distribution of laptops and accessories in four major cities over a two month rollout period. At each location was key contact for problem resolution/escalation and ensuring laptop, desktop set up and accessories were set up correctly e.g. group drive set up, SharePoint access and RSA tokens.

Melbourne

Vision Training International: Responsible for website management, compiling course modules and redesigning course descriptors.Active8now: Responsibilities included assembling, coordinating, and posting orders ensuring they were correct and stock levels for all products offered were maintained.

Maroubra, New South Wales, Australia

Delivering friendly service to customers in a fast-paced and challenging environment. Responsibilities included handling cash, credit and debit card transactions, taking and assembling customer orders and responding to customer queries in a prompt and efficient manner.