- Upholding both an authentic and unique voice for the brand with a focus in social media and communication- Monitoring all social media platforms via Salesforce - Maintaining and editing all social platforms to create a safe environment for the community - Building and maintaining strong client relationships and maintaining exceptional customer service

- Coordinating a daily schedule with technicians to ensure coverage for appointments - Communicating with clients regarding appointments and instructions for various procedures- Running daily reports effectively and efficiently to confirm that all clients are accurately scheduled- Answering phone calls and scheduling client or customer appointments and maintaining a high-level of customer service - Helping to develop the scheduling strategies for the industry or organization- Maintaining and updating the scheduling system

- Exceeding customer expectations by building and maintaining strong client relationships and brand awareness- Keeping up to date on new products and product information, in order to provide exceptional advice and to promote accurate products for the client's needs. - Ensuring that the store was clean, tidy, presentable and easy to navigate with shelves replenished- Ensuring the physical and emotional well-being of animals and exercising knowledge of all things pet-related, specifically for dogs.

- Exceeding weekly sales goals by establishing customer relationships and brand awareness - Greeting customers upon entry to the store and asessing their individual needs - Assisting in the daily preparation and stock control and management of the shop - Assisting with customer purchases, price enquiries, special orders, and all sales transactions- Providing advice and guidance on product selection to help exceed customer growth and retention