Maddu Saritha Email & Phone Number

Chennai, Tn, In

Chennai, Tamil Nadu, India

• Provided exceptional customer service via phone, email, and live chat, addressing inquiries about products, services, and technical issues.• Resolved customer complaints efficiently and professionally, escalating complex issues when necessary.• Leveraged in-depth product knowledge to accurately answer customer questions and provide helpful information, fostering positive customer experiences.• Maintained accurate customer records within the CRM system (e.g., Zoho CRM), ensuring data integrity through meticulous recordkeeping and interaction logging.• Processed orders and returns following established company procedures.• Stayed current on product knowledge by actively learning about new products, services, and company policies to provide customers with the most relevant information.• Contributed to customer satisfaction by proactively following up with customers after resolving issues and providing additional support.

Chennai, Tamil Nadu, India

Highly motivated Sales Coordinator with 9 months of experience leveraging exceptional customer service skills to build loyalty and drive sales.• Proven ability to exceed sales goals by expertly identifying customer needs, recommending ideal merchandise, and strategically upselling.• Meticulous CRM user adept at tracking requests and ensuring timely follow-up.• Proficient in MS Office Suite and possesses strong written, verbal, and interpersonal communication skills.• Confident and articulate with the ability to interact effectively with clients, account executives, and management.• Organized and detail-oriented with a proven track record of managing time efficiently and exceeding deadlines.

Master Of Science - Ms, Instrumentation Technology/Technician, A+

Board Of Secondary Education, A+

Activities and Societies: NSS