• Launched Buy Online Pick Up in Store (Click & Ride) partnership with our dealer network through Rocky Mountain’s website, bikes.com. o Managed the system and sales team in supporting the Omnichannel program. • Further implemented business strategies to collaborate with new B2B software. This includes special sales programs, booking orders, online invoice payment solutions and ongoing dealer support through a central system.• Designing and improving the company service and… Show more • Launched Buy Online Pick Up in Store (Click & Ride) partnership with our dealer network through Rocky Mountain’s website, bikes.com. o Managed the system and sales team in supporting the Omnichannel program. • Further implemented business strategies to collaborate with new B2B software. This includes special sales programs, booking orders, online invoice payment solutions and ongoing dealer support through a central system.• Designing and improving the company service and warranty process utilizing updated business solutions (ongoing).• Aligning international business with North American company procedures including data and system alignment.• Business analysis on current processes and procedures to streamline sales and internal company operations. Show less

• Designed, implemented, and optimized the integration of new and existing technological systems and solutions with continuous improvement in mind. Communication between systems was achieved through the use of existing and new custom built APIs in house as well as a third party data integration platform – Jitterbit. o Primary focus on Shopify, Hubsoft (B2B commerce), Dynamics NAV 2018 (ERP), ShipEarly (B2B2C commerce) and Excel. o PLM, PIM, and CRM projects in the pipeline•… Show more • Designed, implemented, and optimized the integration of new and existing technological systems and solutions with continuous improvement in mind. Communication between systems was achieved through the use of existing and new custom built APIs in house as well as a third party data integration platform – Jitterbit. o Primary focus on Shopify, Hubsoft (B2B commerce), Dynamics NAV 2018 (ERP), ShipEarly (B2B2C commerce) and Excel. o PLM, PIM, and CRM projects in the pipeline• Focused business operations on data integrity and protection to align company software and goals.• Worked cross departmentally to interpret business needs in order to easily explain and translate them into technological solutions. Close contact work with the in-house development team.• Assisted in project management for ongoing system advancements within the company.• Collaborated with external partners to become an expert in Rocky Mountain’s various systems and communication technology between them. Show less

Meira Consulting Inc. is a consulting firm based in Vancouver, British Columbia which serves small and medium sized businesses who want a trusted advisor that will walk beside them to execute strategic design, technology adoption, and project management. At Meira consulting my role included but was not limited to the following:• Acted as the project coordinator for technology selection & adoption projects. The technologies I gained experience working with included ERP, CRM, PIM, eCommerce… Show more Meira Consulting Inc. is a consulting firm based in Vancouver, British Columbia which serves small and medium sized businesses who want a trusted advisor that will walk beside them to execute strategic design, technology adoption, and project management. At Meira consulting my role included but was not limited to the following:• Acted as the project coordinator for technology selection & adoption projects. The technologies I gained experience working with included ERP, CRM, PIM, eCommerce and facility management systems. • Within Project coordination, I managed vendor relationships, project schedule, project costs and implementation strategies• Aided in two IT strategy (tech scan) projects to analyze current systems and solution architecture. The projects were completed with detailed final reports to recommend a path forward for the technology needs of the client.• Held an expertise in the data management and migration to new solutions. This was sold as add on packages to clients where I identified data needs, data gaps and reporting outcomes sought after by the company to help make informed strategic decisions.• Ran in depth process analysis for clients and identified areas of opportunity for process optimization. This included both system and business process recommendations. Show less

A developing role for G3 Genuine Guide Gear, the responsibilities I attained as the Operations and Customer Experience Manager (previously referred to as the Sales Operations Manager) include but are not limited to the following:• Built and standardized business reporting for strategic analysis and internal business review• Owned the end-to-end process of tracking the sales funnel and operational metrics. Delivering regular insights to the business; defining and delivering techniques to… Show more A developing role for G3 Genuine Guide Gear, the responsibilities I attained as the Operations and Customer Experience Manager (previously referred to as the Sales Operations Manager) include but are not limited to the following:• Built and standardized business reporting for strategic analysis and internal business review• Owned the end-to-end process of tracking the sales funnel and operational metrics. Delivering regular insights to the business; defining and delivering techniques to improve the funnel performance for sales management• Financial and production forecasting• Accountable for the Customer and Dealer Services team• Managed retail pricing, published wholesale price lists and order forms• Led cross departmental coordination – working with Finance, Production, Procurement, Product Development and Sales to achieve business objectives and solve operational problems.• Facilitated internal sharing through SOPs, reporting, and communication tools• SMU (Special Make Up) order coordination and production assistance• Aided in planning of e-commerce promotional campaigns – feasibility, back-end set up, sales reporting and historical campaign data• Collected and coordinated sales samples for upcoming B2B selling seasons.• Key project leader in the implementation of a new ERP system. Show less

Customer Service at a small yet growing company like G3 Genuine Guide Gear is a role that wears many hats. This allowed me to take this position by the reigns and quickly develop it in to a new role at the company after only 8 months.As a small, privately owned company in the Backcountry Ski Touring industry, competition is fierce and by being a part of the customer service team, you are the front lines for everything G3 both B2B and B2C. My achievements while in this role included:▪… Show more Customer Service at a small yet growing company like G3 Genuine Guide Gear is a role that wears many hats. This allowed me to take this position by the reigns and quickly develop it in to a new role at the company after only 8 months.As a small, privately owned company in the Backcountry Ski Touring industry, competition is fierce and by being a part of the customer service team, you are the front lines for everything G3 both B2B and B2C. My achievements while in this role included:▪ Implemented Zendesk (Customer Service Software) to manage incoming email volume from our B2C and B2B customers▪ Optimized inventory management using the Stitch Application between multiple Shopify sites (USA and Canada)▪ With no in house IT or ERP support, became and expert on our systems to trouble shoot and manage our B2B platform▪ Developed reporting tools to track order bookings and sales.▪ Created Order Management and Customer Service Control Boards to manage high volume with a small team. Show less

Assisted in the merchandise plan and execution for five e-commerce categories on BestBuy.ca - Sports & Recreation, Fitness, Outdoor & Seasonal, Kitchen & Dining, and Pet Supplies. My key responsibilities included:▪ Facilitated in the assortment planning, promo planning, and the resulting forecast for all five categories under two Merchandise Managers..▪ Understood and enforced price management, competitive intelligence, and advertising effectiveness.▪ Executed the multi-channel… Show more Assisted in the merchandise plan and execution for five e-commerce categories on BestBuy.ca - Sports & Recreation, Fitness, Outdoor & Seasonal, Kitchen & Dining, and Pet Supplies. My key responsibilities included:▪ Facilitated in the assortment planning, promo planning, and the resulting forecast for all five categories under two Merchandise Managers..▪ Understood and enforced price management, competitive intelligence, and advertising effectiveness.▪ Executed the multi-channel merchandising strategy through e-newsletters, category page web merchandising, banners, flyers and in-store awareness. ▪ Supported external and internal relationships through daily interactions and partnerships. Show less

Primary responsibilities included working with vendor partners to broaden the assortment of products found on Best Buy and Future Shop websites meanwhile growing and developing a new team of SKU Content Administrative Assistants.▪ Managed the SKU Content Administrators who received and processed all new SKUs to be sold online only.▪ Reduced returns due to content related issues (incorrect information on product pages)▪ Coordinated between internal and external teams to improve… Show more Primary responsibilities included working with vendor partners to broaden the assortment of products found on Best Buy and Future Shop websites meanwhile growing and developing a new team of SKU Content Administrative Assistants.▪ Managed the SKU Content Administrators who received and processed all new SKUs to be sold online only.▪ Reduced returns due to content related issues (incorrect information on product pages)▪ Coordinated between internal and external teams to improve process and communication, all working towards a common goal of sales and growth.▪ Developed new reporting tools for KPIs with a focus on training and development of SKU Content Team personnel. Show less

The objective of this role was increasing how aggressively priced Best Buy Canada was against online retailers, such as Amazon and Wal-Mart, using a third party competitive analysis software system.▪ Improved SKU matches with other vendors and verified accuracy of data extracted from competitors.▪ Increased gross margin by providing accurate reporting and implementing new programs to protect profitability and engaging all necessary departments.▪ Successfully executed all… Show more The objective of this role was increasing how aggressively priced Best Buy Canada was against online retailers, such as Amazon and Wal-Mart, using a third party competitive analysis software system.▪ Improved SKU matches with other vendors and verified accuracy of data extracted from competitors.▪ Increased gross margin by providing accurate reporting and implementing new programs to protect profitability and engaging all necessary departments.▪ Successfully executed all non-advertised, online-only, promotional pricing for both websites, futureshop.ca and bestbuy.ca as well as daily cost/price maintenance for over 60,000 SKUs Show less

My accomplishments in this first role with Best Buy Canada include:▪ Validated 600 to 800 new SKUs per month from vendors for the Best Buy andFuture Shop websites. ▪ Managed and collected all imagery for online SKUs in these categories as well as any additional content - product videos, user manuals, and diagrams.▪ Reduced the rate of returns in the fastest growing departments within Expanded Assortments, including furniture as well as Kitchen and Dining.As a small, but… Show more My accomplishments in this first role with Best Buy Canada include:▪ Validated 600 to 800 new SKUs per month from vendors for the Best Buy andFuture Shop websites. ▪ Managed and collected all imagery for online SKUs in these categories as well as any additional content - product videos, user manuals, and diagrams.▪ Reduced the rate of returns in the fastest growing departments within Expanded Assortments, including furniture as well as Kitchen and Dining.As a small, but growing team, we all work together to help BestBuy.ca succeed in these new endeavours and become a leader in not only electronics, but other retail spaces as well. Show less

Working with students in entry level Spanish courses. Both oral and written use of the language. Also worked as a personal translator while living in Costa Rica

Project based work to implement a new barcode inventory management system. Designed and set up the new office location for maximum efficiency. Responsible for overseeing the program as well as guiding warehouse staff in use and efficiency for successful implementation.

Responsible for the catering department for public and private events on lunch and dinner cruise boats as well as private events in the city. Direct client contact and the face of the staff for any specific event. Also aided in other departments as well as tour guiding and boat safety awareness.* This was a full time job upon my move to Vancouver which filled the gap in between my university studies

Held all receptionist responsibilities including answering the phones, booking appointments and handling payment. Also aided in Spanish-English translation and helped with the accounting, advertising and other administrative duties.