Maddy Bates Email & Phone Number

Pleasanton, Ca, Us

Denver, Co, Us

Denver, Colorado, United States

Denver, Colorado, United States

Denver, Colorado, United States

Denver, Colorado, United States

Long Beach, California, United States

In my key performance, I have coordinated and performed various assigned administrative functions in support of managers and upper-level management, greeting clients while providing superior customer service with an emphasis on courtesy. For precautionary measures, I screened inquiries from potential clients to determine basic program eligibility, verifying each guest has a valid government license while maintaining COVID-19 requirements by cleaning and sanitizing throughout the entire store. I have also initiated administration of marketing strategy, plans, and materials for market programs, delivering administrative tasks with analytical support through record-keeping, filing, meeting scheduling and arrangements, needs analysis.In my capacity, I hosted monthly Arts & Crafts Fair’s at the location, seeking small business vendors and food trucks/pop-ups to ensure customers experience exceptional Haven hospitality specialties and customer service capabilities. I have also managed event inventory, including maintenance of event décor, lighting, cost estimates, logistics, and event supplies specifications.

Oakland, California, United States

As a top-performing server, I have maintained positive guest interactions by serving guests in a friendly and efficient manner, furnishing optimal level of customer service by anticipating the patrons’ needs to increase and organize loyalty and referrals. In doing so, I have complied with sanitation, safety, and alcohol beverage control policies to protect the establishment and its patrons while keeping abreast of the current menu choices, specialties and menu deviations, availability of food items in the kitchen.To provide the best customer experience, I have assisted patrons in selecting food and beverages by presenting the menu, recommending courses, accepting reservations, and answering food inquiry; addressed guest service issues and referred to management supervision.

Walnut Creek, California, United States

My role allowed me to provide customers with an exceptional and positive experience in the restaurant by showcasing friendly, outstanding customer service and exhibiting attention to detail, multitasking, and basic math skills. In doing so, I performed different duties from greeting customers and guests, assist customers in taking their orders, communicating with the kitchen members regarding their demands, to carrying meals or beverages to correct tables.To provide a better customer service, I ensured accurate and presentable food order delivery and correct preparation of orders by the kitchen staff; strictly followed and administered health code standards, insurance, and guidelines with regards to the handling of food. I have also commissioned and tasked to clean and fix tables after diners leave, communicating with the kitchen about diner requests.

Bachelor Of Science - Bs, Hospitality Administration/Management, 3.5 Gpa

Activities and Societies: Member of Hospitality Management Association

Hospitality Management, Hotels

Bachelor Of Business Administration - Bba, Business Administration And Management, General