Maddy Bender Email & Phone Number

Shippensburg, PA, US

-Acted as a consultant and provided clients with world-class support within a SaaS-based talent management platform. -Solved more than 15 tickets per day and generated a greater than 95% Customer Satisfaction score. -Identified, troubleshooted, and resolved issues encountered by users of the product and confirmed and reported bugs in the system.-Liaised.

Chambersburg, Pennsylvania, United States

-Assisted Hospital Manager with daily tasks related to running the clinic, hiring new employees, and managing staff -Ensure day to day operations run smoothly while increasing team efficiency and confirming pets receive the best quality of care -Resolved customer complaints at the first point of contact and provided excellent customer service, helping.

-Worked with owners to ensure the daily kennel operations run smoothly and efficiently, keeping a clean and safe facility at all times (always scoring outstanding during unannounced dog warden inspections)-Managed staff including interviewing, hiring, discipline, and scheduling to maximize staff skill sets and achieving high customer satisfaction resulting.

-Resolved customer complaints or directed them to upper management, directed front desk CSR team members and assigned tasks as needed-Included all duties previously performed as a CSR

-Operated front desk; included answering phone calls, scheduling appointments and surgeries, handling walk-in patients, and handling urgent phone calls during business hours -Worked across multiple departments to assist in other areas of the clinic as needed

Master Of Science - Ms, Biology

Activities and Societies: Graduate Assistant

Bachelor Of Science - Bs, Biology

Activities and Societies: Alpha Phi Omega