Maddy Dalglish Email & Phone Number

Toronto, On, Ca

Kingston, Ontario, Canada

• Create and execute a marketing plan for the upcoming year • Manage promotional campaigns and graphic design for ACE Queen’s events (conferences and case competitions) • Handle ACE Queen’s related social media accounts and website• Promote the clubs brand throughout the Queen’s community • Provide updates on ongoing tasks and give insight where needed during team meetings

Toronto, Ontario, Canada

• Developed brand recognition by promoting products/brand while distributing samples and merchandise• Created aesthetically fitting social media posts to drive brand awareness and likeability• Provided customers with information about the company products and values that make them stand out from competitors• Communicated value propositions relevant to the target market

Edinburgh, Scotland, United Kingdom

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Took food and drink orders and input them into Lambton’s computer system• Memorized menu offerings, answered customer questions, and communicated daily specials• Became familiar with members’ dietary restrictions and service preferences (tailoring my service style accordingly)• Memorized 150+ membership charge codes and consistently greeted members by their last name• Ensured quality and customer satisfaction• Mastered Lambton’s Fine Dining Etiquette standards• Effectively dealt with customer complaints and mediated interpersonal issues with staff• Constantly smiled and engaged in conversation with club members to enhance their overall club experience

Toronto, Ontario, Canada

• Planned, coordinated, and executed fun games and activities, ensured camper safety and enjoyment• Directed and supervised children while reinforcing camp rules• Demonstrated strong leadership, creativity, and engagement with children• Proactively identified issues and provided discipline when necessary• Produced verbal and written evaluations to parents on a weekly basis

Toronto, Ontario, Canada

• Was one of two students selected to represent Etobicoke Collegiate Institute• Worked with a local restaurant to perform an operational analysis and create a strategic plan to improve revenue, customersatisfaction, budgeting, and profitability• Performed research by asking a structured set of questions about business operations, financial standing and quality control• Developed a Business Plan that contained target goals, an HRM plan, timelines, quality policies, a quality management plan,a risk management plan, a proposed management budget, and a 5-year plan with descriptions for each year of execution• Created a monitoring and controlling strategy for the project

Etobicoke, Ontario, Canada

• Provided customer service by greeting and serving customers with a warm and friendly attitude, answering any questions they had about our menu offerings, and making recommendations based on their individual tastes and preferences• Served as a Key Holder of the bakery, opening and closing the store alone• Memorized all menu items to ensure quality customer service• Handled transactions by operating cash registers throughout the day and conducting a daily end-of-day cash count to ensure financial accuracy• Maintained a clean and inviting store environment throughout the day and at close

Toronto, Ontario, Canada

• Identified that due to covid, my graduating class would not receive graduation sweaters• Outsourced and found an eligible firm with the necessary resources, learned how to use their design platform, and createddifferent sweater designs• Created an Instagram account and grew a following of 90% of the graduating class• Held a virtual vote asking the class for this input on design options• Sold 223 sweaters, then individually packaged each sweater with a personalized note thanking them for their business• Organized an outdoor pickup location and date for students to safely receive their order (following covid protocols)

Toronto, Ontario, Canada

• Team leader of a group of six that placed third out of 36 teams• Read a case study, identified 3 focus problems, gathered information on the industry and firm (customer demographics,competitors, target audience, user reviews, etc.), and created timelined solutions that could be measured and maintained• Created a prototype of an online banking app for Concentra Bank to keep up with competitor’s mobile platforms

Toronto, Ontario, Canada

• Sold and coordinated a Breakaway Tours Montreal trip to the Grade 11 class at Etobicoke Collegiate Institute• Recruited enthusiastic, outgoing, and hardworking students to create a team of representatives• Convinced students to sign up for the trip by being personal and friendly and promoting different trip features to differentpsychographic/demographics of the student body• Created and managed social media pages (Instagram and Snapchat) to attract more students and provide trip details• Answered questions about trip details and provided administrative assistance• Learned how to appeal to different students to persuade them to participate in trip• Contributed ideas that improved the trip experience• Exceeded sales goals by recruiting over 65% of the Grade 11 classes• Brought excitement about the trip via social media, physical posters, and direct word of mouth

Bachelor Of Commerce - Bcom

High School Diploma

Bachelor Of Commerce - Bcom

Exchange Program- 2024 Winter Semester