Maddy Lee-Smith

Maddy Lee-Smith Email and Phone Number

Programme Manager | Senior Project Manager | Service Delivery Manager | Project Manager Coach & Mentor
Maddy Lee-Smith's Location
Oxted, England, United Kingdom, United Kingdom
Maddy Lee-Smith's Contact Details

Maddy Lee-Smith work email

Maddy Lee-Smith personal email

n/a
About Maddy Lee-Smith

A highly experienced professional with an outstanding record of building successful relationships and working across all levels within an organisation. Possess the business awareness and technical skills to add substantial value as a Programme Manager. A motivated and enthusiastic individual with a passion for team management, client delivery and communication and has always earned the trust of senior executives. Summary of Skills:- Excellent communication skills capable of working effectively within and beyond the organisation with colleagues, clients, stakeholders, teams and individuals- Adaptability and resilience; skilled at working in an ever-evolving environment and responsive to change- Courage to challenge - Having the courage to challenge views in any role is a useful strength and can often lead to new ways of trying things to improve the outcome.- Coaching and mentoring team members from experienced staff through to graduates- Collaborative team member with experience of global teams including 3rd parties- Strong leadership skills having managed teams of 30+- 20+ years experience . Prince 2, Prince 2 Agile certified- Technical Environment/Implementation Management skills utilised to deliver complex projects including regulatory changes required for the Retail Distribution review- Detailed technical knowledge and expertise combined with excellent organisational skills applied to deliver complex projects within multiple technical environments, ensuring delivery is achieved on time and within budget- Strong leadership skills. Led a team of 30+ to deliver a key business proposition to support regulatory changes over an 18 month period- Demand planning - detailed understanding of various outsource models- Time and budget management experience - well versed in supplier relationship management from RFI and selection of a preferred supplier through to implementation. - Excellent knowledge of the life & pension and banking market and the impact of changes on both the business and end to end customer.

Maddy Lee-Smith's Current Company Details

Programme Manager | Senior Project Manager | Service Delivery Manager | Project Manager Coach & Mentor
Maddy Lee-Smith Work Experience Details
  • Embark Group
    Programme Manager
    Embark Group Oct 2021 - Jul 2024
  • 10X Psychology
    Senior Project Manager
    10X Psychology Nov 2019 - Apr 2021
    Guildford, Surrey, United Kingdom
    • Responsible for working with the business within a small start-up company to help define Psychometric Testing product developments & develop and implement these within an Agile • Accountable for implementing project management processes to show costs, progress, risks and scope to Senior Leadership team including the owner. • Worked closely with the COO to implement robust processes to ensure Business Continuity including Client Onboarding, Disaster Recovery processes and Client Support with a continuous improvement workstream.
  • Gbst
    Senior Project Manager
    Gbst Mar 2019 - Nov 2019
    London, United Kingdom
    • Responsible for roll out and implementation to UK Clients and internally of the new transformed back office system. Understanding the impact on people, processes and procedures of each Business area and implementing change using ADKAR framework.• Working closely with the Australian development team to manage releases to existing clients.• Working with clients to provide support to manage change within their own organisations.
  • Sei
    Head Of Client Change
    Sei Sep 2017 - Mar 2019
    • 9 Direct reports, total team 18; several of the team being either on the graduate scheme or within their first permanent role.• Worked closely with RMs and Client Services team to manage a large portfolio of client changes and new Implementations and Migrations.• Ensuring that changes were charged back to the client and the team was working efficiently to maximise profitability.• Reviewing processes to increase efficiency within the change process from end to end. Introduced new processes within the organisation to support this including improved time management and work tracking systems.• Developing and coaching team members; focusing on developing talent and motivating the team.
  • Fidelity International
    Associate Director - Programme Manager
    Fidelity International Sep 2014 - Aug 2017
    SIPP RE-PLATFORM • Working to deliver a new Digital SIPP on new platform for both Personal Investors and Advisors• Responsible for setting up the program within an agile framework and driving FIL forward in its agile journey• Work closely with the Digital team to ensure outstanding Customer Experience through customer trials and feedback• Responsible for delivery across multiple scrum; teams including 3rd party providers in numerous locations both within the UK and outside of the UK PENSION FREEDOMS & SIPP - £3M budget • Worked with the business to deliver both a new system and enhancements to an existing system to enable Fidelity’s SIPP and DC customers to access their pension flexibly.• Highly regarded by the business as a trusted advisor with a natural honest and open style of communication.• Instrumental in driving an aggressive plan to ensure that Fidelity was one of the few providers that were ready when the regulations came into force in April 2015.• Managed and responsible for multiple teams offshore and onshore as well as 3rd party suppliers.• Managed a programme of work to improve the customer journeys on the SIPP product and improve Net Promoter Score and reduce customer clients. This was delivered using SCRUM with 2 week sprints to deliver maximum benefit to the business.• Responsible for one of the first agile projects within Fidelity and keeping senior management abreast of the challenges which would prevent wider adoption throughout the organisation.
  • Legal & General
    Senior Project Manager/Delivery Manager
    Legal & General Apr 2012 - Dec 2013
    Digital Programme -£14M overall budget- Working with the business and Senior Programme Manager to initiate the Digital Programme within Legal & General.- Responsible for shaping the successful business criteria of the Feasibility Stage for the User Experience Platform implementation. This evolved ensuring that the right components were defined as common, the right balance of business vs technical usability was met and that the technology could be delivered on multiple channels.- Responsible for delivering changes to improve the customer experience when logging into 'Manage Your Accounts' with Legal & General.Annual Customer Report- Working with the business to deliver an Annual Customer Report for both L&G and one of their key business partners. Managing 5 suppliers with a core team of 30+. Responsible for the full implementation into development, pre-production and production. Demand planning for managed service provider and other supplies.RDR Day 2 Release - Working with the technical suppliers to deliver a release of changes required by the business to the new Point of Sale system. Resolving key project challenges, scope management, supplier management and environment management.
  • Legal & General
    Senior Project Manager
    Legal & General Jun 2007 - Apr 2012
    Campaign Management Tool- Successfully completed a Discovery phase with a new supplier to introduce a Campaign Management Tool to support marketing activities across all product areas. This involved carrying out a full request for information/proposal with a number of vendors before selecting a preferred supplier for the tool.Group Marketing Database 'Lift and Shift'- Delivered a new Group Marketing Database to replace the old database which had been consistently excluded from hardware and software upgrades
  • Intelligent Environments
    Senior Business Analyst
    Intelligent Environments Jun 2000 - Mar 2006
    Kingston Upon Thames, United Kingdom
    Responsible for creating, implementing and enforcing standards and working practices for a growing software company.Responsible for providing project management support ensuring that the risks and issues logs were maintained and proposing mitigating actions.Worked with First State Investments, First Data Europe, Bank of New York, RBS, HSBC and HBOS.
  • Legal & General
    Business Analyst (Contract)
    Legal & General Oct 1998 - Jun 2000
    Kingswood
  • Rsa
    Business/Technical Analyst (Contract)
    Rsa Mar 1998 - Oct 1998
    Horsham, West Sussex
  • John Lewis Partnership
    Analyst Programmer (Contract)
    John Lewis Partnership Jan 1997 - Jan 1998
    London

Maddy Lee-Smith Skills

Project Delivery Business Analysis Requirements Gathering Business Transformation Pmo Business Requirements Stakeholder Management Programme Delivery Project Portfolio Management Prince2 Waterfall Project Governance Program Management Risk Management Life And Pensions Experience Communication Skills

Maddy Lee-Smith Education Details

Frequently Asked Questions about Maddy Lee-Smith

What is Maddy Lee-Smith's role at the current company?

Maddy Lee-Smith's current role is Programme Manager | Senior Project Manager | Service Delivery Manager | Project Manager Coach & Mentor.

What is Maddy Lee-Smith's email address?

Maddy Lee-Smith's email address is ma****@****ndg.com

What schools did Maddy Lee-Smith attend?

Maddy Lee-Smith attended Goldsmiths College, U. Of London, Christ's Hospital.

What are some of Maddy Lee-Smith's interests?

Maddy Lee-Smith has interest in Running, Cycling (Time Trialling And Road Racing), Cellist And Property Development.

What skills is Maddy Lee-Smith known for?

Maddy Lee-Smith has skills like Project Delivery, Business Analysis, Requirements Gathering, Business Transformation, Pmo, Business Requirements, Stakeholder Management, Programme Delivery, Project Portfolio Management, Prince2, Waterfall, Project Governance.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.