Maddy Lee-Smith Email & Phone Number

Guildford, Surrey, United Kingdom

• Responsible for working with the business within a small start-up company to help define Psychometric Testing product developments & develop and implement these within an Agile • Accountable for implementing project management processes to show costs, progress, risks and scope to Senior Leadership team including the owner. • Worked closely with the COO to implement robust processes to ensure Business Continuity including Client Onboarding, Disaster Recovery processes and Client Support with a continuous improvement workstream.

London, United Kingdom

• Responsible for roll out and implementation to UK Clients and internally of the new transformed back office system. Understanding the impact on people, processes and procedures of each Business area and implementing change using ADKAR framework.• Working closely with the Australian development team to manage releases to existing clients.• Working with clients to provide support to manage change within their own organisations.

• 9 Direct reports, total team 18; several of the team being either on the graduate scheme or within their first permanent role.• Worked closely with RMs and Client Services team to manage a large portfolio of client changes and new Implementations and Migrations.• Ensuring that changes were charged back to the client and the team was working efficiently to maximise profitability.• Reviewing processes to increase efficiency within the change process from end to end. Introduced new processes within the organisation to support this including improved time management and work tracking systems.• Developing and coaching team members; focusing on developing talent and motivating the team.

SIPP RE-PLATFORM • Working to deliver a new Digital SIPP on new platform for both Personal Investors and Advisors• Responsible for setting up the program within an agile framework and driving FIL forward in its agile journey• Work closely with the Digital team to ensure outstanding Customer Experience through customer trials and feedback• Responsible for delivery across multiple scrum; teams including 3rd party providers in numerous locations both within the UK and outside of the UK PENSION FREEDOMS & SIPP - £3M budget • Worked with the business to deliver both a new system and enhancements to an existing system to enable Fidelity’s SIPP and DC customers to access their pension flexibly.• Highly regarded by the business as a trusted advisor with a natural honest and open style of communication.• Instrumental in driving an aggressive plan to ensure that Fidelity was one of the few providers that were ready when the regulations came into force in April 2015.• Managed and responsible for multiple teams offshore and onshore as well as 3rd party suppliers.• Managed a programme of work to improve the customer journeys on the SIPP product and improve Net Promoter Score and reduce customer clients. This was delivered using SCRUM with 2 week sprints to deliver maximum benefit to the business.• Responsible for one of the first agile projects within Fidelity and keeping senior management abreast of the challenges which would prevent wider adoption throughout the organisation.

Digital Programme -£14M overall budget- Working with the business and Senior Programme Manager to initiate the Digital Programme within Legal & General.- Responsible for shaping the successful business criteria of the Feasibility Stage for the User Experience Platform implementation. This evolved ensuring that the right components were defined as common, the right balance of business vs technical usability was met and that the technology could be delivered on multiple channels.- Responsible for delivering changes to improve the customer experience when logging into 'Manage Your Accounts' with Legal & General.Annual Customer Report- Working with the business to deliver an Annual Customer Report for both L&G and one of their key business partners. Managing 5 suppliers with a core team of 30+. Responsible for the full implementation into development, pre-production and production. Demand planning for managed service provider and other supplies.RDR Day 2 Release - Working with the technical suppliers to deliver a release of changes required by the business to the new Point of Sale system. Resolving key project challenges, scope management, supplier management and environment management.

Campaign Management Tool- Successfully completed a Discovery phase with a new supplier to introduce a Campaign Management Tool to support marketing activities across all product areas. This involved carrying out a full request for information/proposal with a number of vendors before selecting a preferred supplier for the tool.Group Marketing Database 'Lift and Shift'- Delivered a new Group Marketing Database to replace the old database which had been consistently excluded from hardware and software upgrades

Kingston Upon Thames, United Kingdom

Responsible for creating, implementing and enforcing standards and working practices for a growing software company.Responsible for providing project management support ensuring that the risks and issues logs were maintained and proposing mitigating actions.Worked with First State Investments, First Data Europe, Bank of New York, RBS, HSBC and HBOS.

Kingswood

Horsham, West Sussex

London

Bachelor Of Science (Bsc), Mathematics With Psychology, 1St Class

Education record

8 'O' levels, 2 'AO' levels, 3 'A' levels (Chemistry, Biology, Maths)