Maddy Smith Email & Phone Number

Eastbourne, Gb

London, Gb

London, Gb

London, Gb

London, Gb

Ensure the implementation of business plans and service delivery Design, implement and evaluate all new contractsRegularly check the performance, quality and compliance of servicesManaging relationships with key stakeholders, including contract negotiation and managementSupply Chain managementBe responsible for all risk management and health and safetyDirectly line manage team leaders and ensure locality training & development needs are metLead on organisational development and management projects Lead on developing business plans and managing budgetsInterpret management information to improve service performanceExcellent negotiation and contract management skills gained working with either service providers or commissionersLiaise with business development and bringing innovation to servicesAble to lead, supervise and motivate staff and manage conflicting demands and priorities

Work Programme, Workchoice, Learn Direct, Supervised Jobseach Pilot• Develop, implement and evaluate operational strategy and performance • Analyse performance of all allocated centres and submit weekly reports to the Director of Operations and Prime contractors • Determine and organise appropriate support to newly opened centres and centres that are under-performing• Develop and implement marketing and PR strategy and campaigns to improve centres performance• Represent the company at senior level meetings with key stakeholders, including prime contractors, employers and JCP, DWP • Ensure staff cohesion, consistency and teamwork, resolving staffing issues with help from HR Manager• Manage and control expenditure within agreed budgets• Ensure effective management of buildings, facilities and health and safety throughout the contract, with help from specialist functions as appropriate• Source funding opportunities and small contract provision• Any operational issues as tasked by the Operations Director• Ensure Data security in liaison with IT / Data Security Manager.• Ensure excellence in the quality of provision in liaison with the Quality Manager

Responsible for the Area contract delivery and QualitySeconded for 6 months to lead on Policy and Procedures for Work Programme•Monitor and maintain the performance and implementation of the Quality Management System and Work Programme operating procedures and manual, contracts and provisions. • Ensure the customer journey for all CDG’s Work Programme participants is delivered in line with the quality standards articulated in the CDG WP Procedures Manual• Identify and share good practice, to contribute to the consistent delivery of high quality Work Programme provision in areas where CDG is both a prime or sub contractor. • Design, monitor and support continuous improvement activities for Operations Managers and their staff. Conduct evidenced based quality checks (e.g. observations, mystery shopping) as and when required.• Identify and assist with, the design and delivery of training events and provide coaching to develop and improve staff effectiveness and understanding of contractual and delivery requirements.• Regularly monitor and review the validity and use of MIS to ensure data held meets all operational, quality and contractual requirements.• Develop methods to engage customers and staff feedback (including complaints where relevant) to assess quality and effectiveness of service delivery. Develop specific business improvement plans where required.• Evaluate evidence and data from a range of sources and produce concise and evaluative reports on the quality of contract and delivery performance.• Identify and share good practice across the CPA and wider organisation as appropriate. Provide support on the development and implementation of CDG’s social impact framework.• Promote and represent the charity to partners, funders, employers etc. at appropriate events.

Responsible for a multimillion pound area monthly target. Covering London and the South East and 1600 mortgage brokers.