• Conducted product demonstrations for prospective customers, tailoring theexperience to their individual workflows while showcasing productfunctionality• Onboarded new clinic accounts and provided ongoing specialized support and account training• Monitored day to day business processes for clinic accounts to sustain long-term customer relationships

• Oversaw clients through various stages of theirwellness journey, facilitating their application of sustainable habits toultimately achieve client independence• Communicated with diverse client and colleague demographics – utilizingstrategies such as motivational interviewing and active listening –to understand and address individualized needs• Created systems for tracking and documenting program progress toward keymilestones, tailored specifically for each client’s objectives

• Implemented treatment programs for patients and their families through useof Applied Behavior Analysis (an interpersonal behavior modification therapybased on the psychological principles of learning)• Coordinated progress reporting (verbal and written) to parents and programs supervisors to ensure that all parties were informed of treatment progress, delays, and changes• De-escalated aggressive patient behavior utilizing active and empatheticlistening, effectively overcoming obstacles and resuming treatment

• Built and fostered a welcoming atmosphere as first point of contact to thefacility, helping direct leads to the sales department and achievemonthly/quarterly quotas• Addressed account inquiries and offered professional guidance toprospective members, escalating customer concerns as needed