Maddy Bhatti Email & Phone Number

Saudi Arbia

Being an Operations Managers I am responsible for managing BEMCON Saudi Arabian Operation that directly contribute the trainings products and competence development service provided by the company. COORDINATION AND SUPERVISION: Coordinate, manage and monitor the workings of various departments in the organization.FINANCIAL: Review financial statements and data. Utilize financial data to improve profitability. Prepare and control operational budgets. Plan effective strategies for the financial wellbeing of the company.BEST PRACTICES: Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures.HUMAN RESOURCES: Organize recruitment and placement of required staff. Establish organizational structures. Delegate tasks and accountabilities. Establish work schedules. Supervise staff. Monitor and evaluate performance.OPERATION: Coordinate and monitor the work of various function involved in operation, purchasing, admin, finance, Quality Assurance. Monitor performance and implement improvements. Ensure quality of products and services. Manage quality and quantity of employee productivity. Manage maintenance of learning and development equipment and machinery. Provide technical support where necessary.COMMUNICATION: Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance. Facilitate coordination and communication between support functions.SALES, MARKETING AND CUSTOMER SERVICE: Manage customer support. Plan and support sales and marketing activities.STRATEGIC INPUT: Liaison with top management. Assist in the development of strategic plans for operational activity.

Saudi Arabia

1. Accomplishes training sales objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees. 2. Communicating job expectations to all the trainers, consultants, coaches and advisors3. Planning, monitoring, appraising, and reviewing job contributions of each customer facing leaders 4. Achieves sales training operational objectives by contributing sales training information and recommendations to strategic plans and reviews5. Preparing and completing action plans, implementing productivity, quality, and customer-service standards in the Training Services Division 6. Resolving problems, completing Quality Assurance audits, identifying trends, determining sales training system improvements and implementing change, where and whenever needed. 7. Meets sales training financial objectives by forecasting sales training requirements, preparing an annual budget, scheduling expenditures, analyzing variances and initiating corrective actions.8. Determines training requirements by studying sales and marketing strategic plans and current sales results, conferring with sales executives, reviewing results of trainers, consultants and coaches. 9. Develops job results resources by designing information systems, maintaining learning and development libraries, databases, building interactive and integrated job support systems.10. Develops managerial results by orienting new trainers, consultants and coaches, conducting management training programs, providing learning resources, coaching individual trainers, consultants and coaches.11. Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations.12. Accomplishes sales training and organization mission by completing related results as needed by BEMCON Saudi Arabia.

Saudi Arabia

1. Researching the target market and finding companies to meet the sales target.2. Cold calling potential customers and selling the company’s training and competence development products.3. Attending meetings with potential customers, closing sales and building a sales pipeline to ensure a constant stream of sales.4. Working to monthly sales and revenue targets and progressing towards activity targets and KPI’s set by the organization. 5. Entering all required data for sales onto the company system and creating invoices and sending out to customers following a sale.6. Updating the CRM, inputting information on customers and following up with past customers and cross selling products.7. Planning, developing and implementing effective marketing communication campaigns.8. Writing copy for all marketing collateral, including brochures, letters, emails and websites.9. Monitoring ongoing campaign spend against the budget, keeping accurate records and highlighting where variances occur.10. Undertaking detailed ongoing analysis of marketing campaigns to ensure targets are met.11. Assisting in the production of ongoing competitor analysis and reporting, with particular reference to pricing, presentation and promotion.