Maddy Knuth Email & Phone Number

Ottawa, Ontario, Canada

At the Bank of Canada, I manage the knowledge strategy for business solutions in the financial markets department. This role includes the following responsibilities: - Determining learning program objectives and defining scope.- Planning course structure and content.- Project management, including tracking and reporting progress and providing leadership to an instructional designer.- Interviewing subject matter experts to determine business requirements.- Writing content on key concepts for the learning management system.- Managing and communicating change to leaders and staff to ensure all are aware of their responsibilities and take advantage of the new modules.- Meeting and designing accessibility features for media content to ensure a comparable experience for all new staff.- Managing translation of modules into French.- Defining the information strategy for our teams, including:- Researching current practices and standards across multiple teams.- Documenting standards.- Achieving consensus and buy-in from all different roles.- Managing and communicating change to leaders and staff to ensure all are aware of their responsibilities.- Checking in regularly to update the dynamic strategy as we evolve.- Exploring Bank changes and innovations that will help us automate and become more efficient in how we capture knowledge.- Sharing the strategy beyond our teams to let others leverage the work.

Ottawa, Canada Area

At the Bank of Canada, I developed conceptual and procedural training content for various projects in financial markets, information technology services, and currency departments. This role included the following responsibilities: - Interviewing subject matter experts to determine business requirements.- Writing content on key concepts for the learning management system.- Project management, including tracking and reporting progress and providing leadership to a team of writers.- Developing procedural documentation for the Financial Markets Department and Information Technology Services teams.

Ottawa, Canada Area

At Side Three Media, I was responsible for investigating and reaching new users on Instagram, Facebook, Twitter, and Tumblr in order to promote the company's documentary, And You Thought You Were Normal: A Nash The Slash Documentary.

Ottawa, Canada Area

At Kinaxis, I created digital self-paced and instructor-led training materials for various internal, partner, and customer audiences. This role included the following responsibilities:- Facilitating brainstorming sessions with subject matter experts to determine course and curriculum content.- Developing digital course materials for self-paced and instructor-led classes, including outlines, course descriptions, training guides and instructor guides, self-test and certification questions, and hands-on lab data packages, in an agile environment.- Conducting pilot classes, either through an instructor or by teaching them myself, to test final courses.- Leading first-of-a-kind projects for internal and partner enablement, from curriculum development through to final materials, including video, documentation, presentations, and formal training courses.- Developing custom training materials based on specific customer requirements.- Providing team leadership for training projects to my team mates, including standards and styles, processes, tools, and stand-up meetings to track progress and identify blockers.

Ottawa, Canada Area

At TELUS Health, I authored documentation for the Remote Patient Monitoring (RPM) system, including documentation for administrators, installers, clinicians, patients, and technicians. This role included the following responsibilities:- Writing user guides, setup guides, administration and configuration guides, and other documentation as needed.- Providing suggestions for improving the documentation suite, both in content and delivery.- Editing my own content and other writers' content for clarity, technical accuracy, brevity, and style. - Participating in standards and styles discussions to ensure that TELUS Health documentation is consistent.

At IBM, I was the documentation lead and focal point for IBM Cognos Insight, a flagship product in the Cognos family of business analytics products. I was regularly ranked as a top contributor in the documentation department at IBM. I was known in Information Development as a go-to person for questions about our tools, online community, and accessibility testing. This role included the following responsibilities:- Writing user guides, install guides, tutorials, and other documentation for software products.- Providing guidance and leadership throughout Cognos’ integration into IBM, including learning new tools and converting documentation to a new mark-up language.- Mentoring acquisitions through integration activities, including new tools, processes, and standards.- Performing quality control testing on products and documentation and addressing documentation bugs.- Conducting usability tests into documentation structure and content.

Ottawa, Canada Area

At Algonquin College, I taught students in the Technical Writer program how to design websites using Dreamweaver. This role included the following responsibilities:- Developed curriculum, including reworking previous materials for a new focus on HTML.- Taught web design, including HTML coding, working in Adobe Dreamweaver, and general design guidelines.

At EMS SATCOM, now Honeywell, I wrote user documentation from technical specifications and with input from Customer Support. This role included the following responsibilities:- Wrote installation guides, user guides, and release notes for software and hardware products.- Designed and wrote software and hardware training materials, including course outlines, agendas, presentations, exercises, videos, and demonstrations.- Designed and wrote templates for in-house documentation and forms.- Maintained online customer documentation portal.- Conceived and implemented the Document Doctor program at EMS SATCOM, including an online Forum, monthly clinics, and weekly Ask a Document Doctor columns. This program helped non-writers learn the basics of writing and writing tools so that they could do their jobs more efficiently. It also reduced the amount of time that the writers spent editing technical documents.- Designed and implemented The Tina Awards (for Tina, the technical writer in Dilbert cartoons) for colleagues at EMS SATCOM who helped the documentation team. This project improved morale at EMS SATCOM, both within the writing team and in other groups, and helped us recognize colleagues who regularly went above and beyond their responsibilities.

At CCSPA, I collected our members’ opinions and translated them into concise proposals to the Canadian government. This role included the following responsibilities:- Researched, developed, and wrote regulatory submissions, briefing notes, and presentations to Health Canada, Environment Canada, House of Commons standing committees, and Members of Parliament.- Designed, developed, and wrote public relations materials, including press releases, membership recruitment documents, and articles for NewsCanada.- Designed, developed, wrote, and maintained consumer education website.- Researched, developed, designed, and wrote website updates, newsletters, and bulletins for members.- Conceived, designed, wrote, and promoted The 15-Second Challenge, an online teachers' resource about the importance of hand hygiene (www.healthycleaning101.org/english/hands.html). I negotiated a partnership with the Canadian Partnership for Consumer Food Safety Education (CPCFSE) and promoted it to Ottawa Public Health, which added the resources to a binder that was distributed to all teachers in Ottawa.

Ottawa, Canada Area

As a web designer, I analyzed the needs of my customer and their audience, and created minimalist, effective web sites for several independent businesses. This role included the following responsibilities:- Performed audience analysis to define web content.- Wrote and edited web content.- Designed website aesthetics, function, and structure based on customer input.

Technical Writer Graduate Certificate, Technical Writing, 96%

I received a Scholarship from the Eastern Ontario Community of the Society for Technical Communication (STC) in recognition of top-level.

Bachelor Of Arts, Philosophy

Education record