Maddy Mahana Shah Email & Phone Number

Melbourne, Vic, Au

Australia

Australia

Victoria, Australia

• Coordinating the activities of teams to ensure timely achievement of milestones. Plan and manage the administrative components of project and event. Update day-to-day operational aspects of an event and office• Facilitate communication with professionals, including venue management, stand designers, caterers, contractors and equipment rentals. Also, Oversee regular communications with stakeholders and reporting on project progress / outcomes to ensure efficient running of an… Show more • Coordinating the activities of teams to ensure timely achievement of milestones. Plan and manage the administrative components of project and event. Update day-to-day operational aspects of an event and office• Facilitate communication with professionals, including venue management, stand designers, caterers, contractors and equipment rentals. Also, Oversee regular communications with stakeholders and reporting on project progress / outcomes to ensure efficient running of an event• Tracking event deliverables and major milestones by following up with the project team to ensure the progress is on track. • Collaborate with sales team, web developers and other creative service teams working on the event. • Organising meetings that includes team meetings and forums. Agenda layout, creating event status report, recording and distributing meeting minutes• Building strong rapport with stakeholders at multiple levels, including those external to the organization.• Providing support on financial aspect in terms of budgeting, forecasting , invoicing, banking and payment follow ups • Administering contract terms of venue hire agreement and master of conference to ensure smooth running of events• Charged with Asset Management, coordinating suppliers of office supplies and equipment, and strictly maintaining asset records. Created new and efficient methods overcoming previous time-consuming and confusing method• Managed total logistics for move into new office space including assisting in research to find suitable location and liaising with facilities, dealing with suppliers to organise equipment and furniture, and arranged IT access. • Updating and maintaining event implementation documentation and databases. Monitor and report on issues and progress.• Developed proficiency in a range of software such as CRM, MYOB, SAASU and Analytics for the purpose of senior management. Show less

Melbourne, Australia

Areas of Accountability: The primary focus of my position was to act as mediator for the organization in conflict resolution, handle escalations, providing timely, courteous and professional customer service by analyzing and resolving customer needs, updating member’s information on systems.• Liaising extensively with hospitals and preparing daily statistics for the resolution team • Act as mediator for the organization in conflict resolution, handle escalations, providing timely… Show more Areas of Accountability: The primary focus of my position was to act as mediator for the organization in conflict resolution, handle escalations, providing timely, courteous and professional customer service by analyzing and resolving customer needs, updating member’s information on systems.• Liaising extensively with hospitals and preparing daily statistics for the resolution team • Act as mediator for the organization in conflict resolution, handle escalations, providing timely, courteous and professional customer service • Co-ordinate with other business units with regard to policy and legislation changes, claims, processing member’s financial details • Role involved administrative tasks- of recording, filing and processing claims, amendments, making payments on behalf of clients using company’s ERP system • Sent written communication to clients and hospitals in regard to their account• Involved in meetings related to new campaigns, business updates, legislation changes etc and provided other business units with member and hospital feedback Show less

Bachelor Of Arts (B.A.)

Diploma In Event Management (2005), Meeting And Event Planning