Oversee day-to-day operations of properties within the portfolio, ensuring compliance with company policies and industry regulations.Manage tenant relations, address inquiries, concerns, and resolve disputes promptly and professionally.Implement cost-effective strategies to optimize property performance and maximize revenue generation.Stay updated on market trends, industry developments, and regulatory changes impacting property management operations.Foster positive relationships with stakeholders, including tenants, property owners, vendors, and local authorities, to support business objectives and promote a collaborative environment.Utilize property management software and tools to streamline processes, track performance metrics, and enhance operational transparency and accountability.

Liaise with customers to identify and discuss reason for additional contactTake ownership and manage customers’ expectations.Ensure that questions that arise from additional contact are directed to the correct place for resolution and escalated if requiredEnsure that customers are kept fully informed of developments/progress relating to their issue to prevent further queriesMake a difference by taking personal ownership and delivering a personal service which exceeds customer expectationsIdentify and implement solutions to resolve any issues that may result in a dissatisfied customerEnsure own compliance with Quality proceduresMake suggestions for improvements to enhance the customer’s experienceProactively monitor customer work and proactively contact customers to advise early of problems with meeting commitments and deadlinesGain an understanding of customers issue and mutually agree a new commitment or deadlineRelay information to other internal stakeholders in incident situationsProactive monitoring of newly confirmed operations in the live environmentAssess status of confirmed operation, and if further work is identified take the appropriate actionSend a satisfaction survey to customers through the agreed communication channel to understand if they are fully satisfied with the work that has been completed. Take the appropriate action for unresolved customer issuesIdentify service failures and feedback to improve customer satisfaction processAssist and guide the new customers with the onboarding processRespond to customer queries in a timely and accurate way, via phone, email or chatIdentify customer needs and help customers use specific featuresMonitor customer complaints and reach out to provide assistanceInform customers about new features and functionalitiesFollow up with customers to ensure their issues are resolvedAssist in training junior Customer Support Executives

Attracting new clients by innovating and overseeing the sales process for the businessWorking with senior team members to identify and manage company risks that might prevent growthIdentifying and researching opportunities that come up in new and existing marketsPreparing and delivering pitches and presentations to potential new clientsCombining efforts and fostering a collaborative environment within the business as a wholeCommunicating with clients to understand their needs and offer solutions to their problemsCreating positive, long-lasting relationships with current and potential clientsRunning outbound campaigns (phone calls, emails, etc.) to create sales opportunitiesMaintaining client activities in CRMDeveloping and presenting proposals customized for each client’s specific business needsEnsuring excellent customer service through regular client follow upDeveloping rapport with key decision makersTranslating proposals into ready-to-sign contractsOwning the sales lifecycle from prospecting to implementationManaging virtual and in-person sales meetingsThe key events are:1. Textile Asia2. Food Agri Livestock Asia3. Build Asia4. ITCN Asia5. Power & Alternative Energy Asia6. Clothing, Fabrics & Textile Fair Asia7. Health Asia8. Stonefair Asia9. Oil & Gas Asia10.Security Asia

Serves customers by completing account transactions.Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits.Answers questions in person or on telephone and refers customers to other bank services as necessary.Records transactions by logging cashier’s checks, traveler’s checks, and other special services; preparing currency transaction reports.Cross-sells bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers’ needs, and directing customers to a branch representative.Completes special requests by closing accounts, taking orders for checks, exchanging foreign currencies, completing safe-deposit box procedures, and providing special statements, copies, and referrals.Reconciles the cash drawer by proving cash transactions, counting and packaging currency and coins.Reconciles other transactions.Maintains supply of cash and currency and turns in excess cash and mutilated currency to head teller.Complies with bank operations and security procedures by participating in all dual-control functions, maintaining customer traffic surveys, auditing other tellers’ currency, and assisting in certification of proof.Maintains customer confidence and protects bank operations by keeping information confidential.Contributes to team effort by accomplishing related results as needed.