1. Create detailed timelines, coordinate the design and launch of digital products based on strong project management methodologies2. Work with both internal and external clients to meet and exceed product expectations3. Work with various departments (e.g.Sales, Marketing) to define product features, functionality and priorities4. Using web analytics & A/B testing to identify improvement opportunities5. Work collaboratively to drive the launch of the projects. Making thoughtful… Show more 1. Create detailed timelines, coordinate the design and launch of digital products based on strong project management methodologies2. Work with both internal and external clients to meet and exceed product expectations3. Work with various departments (e.g.Sales, Marketing) to define product features, functionality and priorities4. Using web analytics & A/B testing to identify improvement opportunities5. Work collaboratively to drive the launch of the projects. Making thoughtful decisions on the fly, constantly clearing roadblocks to get the product live6. Leading ideation, technical development, and launch of customer-facing products7. Representing products demos, holding workshops at different platforms within US, UK, UAE8. Managing Websites & Web/Mobile Application development (Hybrib/Native Apps, Android/iOS, cross-platforms)9. Responsible for finalizing digital solution architectures & integrations10. Create objectives, strategies and apply data to help inform and make business decisions11. Manage day to day operational development activities for eCommerce platforms (Agile development) in JIRA and ensure timely delivery12. Prioritize and manage projects to timelines, budget, and resources, scheduling work based on business objectives defined by senior management13. Work with management and other key contributors and stakeholders to evaluate & prioritize opportunities and develop a proper product strategy14. Monitor and analyze new technologies & make recommendations to management on their potential applications to the business15. Identify product gaps, process improvements & solutions16. Representing the “voice of the customer” as well as business stakeholders by maintaining & prioritizing the project backlog to maximize business value & deliver necessary fixes and functionality.17. Helping in building and executing upon a product roadmap18. Create & test digital prototypes19. Leverage data (web analytics, industry data) to build business cases Show less

➢ Defining vision, strategy, team structures as part of Program Management➢ Ensuring Implementation of project & product management standards and practices➢ Responsible for managing a complete ERP Product lifecycle➢ Implementation of ERP modules such as HRMS, Payroll, Performance Management, Inventory Management, Sale/Purchase, Finance, EHR, Clinic Management etc.➢ Representing ERP product at different platforms within US, Middle-east, KSA & Pakistan.➢ Preparing client-based… Show more ➢ Defining vision, strategy, team structures as part of Program Management➢ Ensuring Implementation of project & product management standards and practices➢ Responsible for managing a complete ERP Product lifecycle➢ Implementation of ERP modules such as HRMS, Payroll, Performance Management, Inventory Management, Sale/Purchase, Finance, EHR, Clinic Management etc.➢ Representing ERP product at different platforms within US, Middle-east, KSA & Pakistan.➢ Preparing client-based demos for ERP product➢ Websites and Web/Mobile Application development➢ Management of all software development teams (including Business Analysts, UI/UX team, Full Stack developers (both frontend & Backend), QA teams (Manual & Automation), Dev Ops and content writing team) and their KPIs Show less

➢ Agile Product Management➢ Complete Portfolio Management➢ Cloud Infrastructure Management➢ Development of Websites and Web/Mobile Applications as per clients’ requirements➢ Preparing RFPs and budgetary proposals for different clients in US and Middle-east & KSA.➢ Responsible for managing and delivering different IT projects inhouse➢ Implementation of IT service Desk throughout the organization➢ Management of all software development teams (including Business… Show more ➢ Agile Product Management➢ Complete Portfolio Management➢ Cloud Infrastructure Management➢ Development of Websites and Web/Mobile Applications as per clients’ requirements➢ Preparing RFPs and budgetary proposals for different clients in US and Middle-east & KSA.➢ Responsible for managing and delivering different IT projects inhouse➢ Implementation of IT service Desk throughout the organization➢ Management of all software development teams (including Business Analysts, UI/UX team, Full Stack developers (both frontend & Backend), QA teams (Manual & Automation), Dev Ops and content writing team) and their KPIsERP Solution Development➢ Responsible for development and implementation of a complete ERP solution (inhouse product with modules such as HRMS, Payroll, Performance Management, Inventory Management, Sale/Purchase, Finance, EHR, Clinic Management, Pharmacy Management etc.), initially targeting healthcare industries in Middle-east, KSA and Pakistan➢ Implementing code structures and managing project code at Bit Bucket, Git Hub.AWS & MS Azure Deployments➢ Managing deployments of projects at AWS & Microsoft Azure➢ Implementation of AWS & Azure services for different clients in US and middle-east➢ Ensuring website security standards, implementing SSL for different clients in US & middle-east➢ Software licensing audit and management Show less

Digital Retail Solutions Experience Providing Digital solutions to Retail market in Pakistan Worked as Technology & Integration Lead in Digital SSC project (Digitalizing Sales & Service Center operations) Designing product Strategy for Retail market Digitizing conventional IVR for Telenor Pakistan (as Mobile Application)➢ Responsible for managing integrations through Enterprise Service Bus➢ Responsible for all integrations (internal & external) with Telenor’s Digital… Show more Digital Retail Solutions Experience Providing Digital solutions to Retail market in Pakistan Worked as Technology & Integration Lead in Digital SSC project (Digitalizing Sales & Service Center operations) Designing product Strategy for Retail market Digitizing conventional IVR for Telenor Pakistan (as Mobile Application)➢ Responsible for managing integrations through Enterprise Service Bus➢ Responsible for all integrations (internal & external) with Telenor’s Digital platform (Apps & Web Portal/Website)➢ Implementation & maintenance of SharePoint for Digital domain➢ Managing digital platform Infrastructure (servers/databases, backups)➢ Overall software license audit and management for digital platformConvergent Billing Solution Experience➢ Change Management for overall Billing domain as per business requirements➢ Implementation of changes raised weekly➢ Ensuring implementation of dynamic regulatory requirementsBudgeting & Forecasting➢ Forecasting & budgeting for overall Contact Center & Digital Technology domain as per Strategy numbers➢ Managing CAPEX for CC Technology & Digital domain and coordinating with relevant teams for OPEX Show less

➢ Ensuring compliance to Service Oriented Architecture (SOA)➢ Ensuring alignment with Telenor Group Target Architecture as per Group Strategy➢ Ensuring cross functional alignment and identification of interplays for all development efforts in Telenor Pakistan’s Contact Center & Digital Platform➢ Developing Baseline & Target Architectures for Contact Center & Digital Department➢ Developing and maintaining Contact Center & Digital Architecture repository➢ Defining EA… Show more ➢ Ensuring compliance to Service Oriented Architecture (SOA)➢ Ensuring alignment with Telenor Group Target Architecture as per Group Strategy➢ Ensuring cross functional alignment and identification of interplays for all development efforts in Telenor Pakistan’s Contact Center & Digital Platform➢ Developing Baseline & Target Architectures for Contact Center & Digital Department➢ Developing and maintaining Contact Center & Digital Architecture repository➢ Defining EA processes, procedures and standards as per Telenor Group’s Target Architecture➢ Ensuring & proposing new integrations of Contact Center & Digital Department with any 3rd party systems as per defined Architecture➢ Managing all new implementations and Projects within Contact Center and Digital domain. Ensuring compliance to Enterprise Content Management System standards. Show less