• Increased professional development event attendance by 550% from 2023-2024. The Chapter now leads the leads the R10 (Asia-Pacific) in events, with attendance 154% higher than the regional average.• Improved membership satisfaction by 60% in 12 months.• Secured over 19,000 AUD in grant support in 12 months.• Provide ongoing administrative and secretariat support for all board members and portfolios (12).• Ongoing accounts and bookkeeping support. I use Xero to create portfolio budgets, producing and reporting quarterly BAS, process expense claims, process invoices, reconcile payments, and create monthly financial reports ahead of board meetings.• Leading the event coordination and management for all events, including overseeing a team of volunteers.• Ad hoc administrative support where needed.• Manage all chapter social media, including LinkedIn, increasing successfully increasing engagement and followers.

• Led multiple business case and grant applications submitted to state and federal governments. Two major business cases were submitted under the NSW Business Case and Strategy Fund, and another one under the Growing Regions Program.• Conducted multiple cost-benefit analyses and economic valuations for a diverse range of sectors, including health, tourism, infrastructure, Indigenous affairs, education, and environment. • Directly managed strategic alignment requirements for projects, aligning project proposals, grant applications, and business cases with local, state, and federal strategies. • Supported the development of internal ESG reports for clients, in line with SBTi, GRI, SBSB and ISSB standards.• Assisted with the project management of grant projects which included the regulatory, reporting and fiscal requirements of grant funding acquittal.• Conducted multiple stakeholder engagement consultations using IAP2 accredited principles from start to finish, including determining consultation questions and analysing the data.

• Employee onboarding and off boarding, and other minor HR duties including WHS claims and incident reporting.• General office management to keep the office well-maintained and running efficiently.• High-volume email and diary management, including screening calls and meetings for the Managing Director.• Providing project and contract administration support, ensuring clients and staff maintained their contractual obligations.• Supporting the business development team with researching and drafting both government and private tenders.• Accounts and bookkeeping assistance, including client invoicing, payment reconciliation, chasing arrears, processing expense claims, and producing financial reports on Xero. • Fleet management and maintenance for over ten vehicles. • Freight and logistics management for all projects. • Proper handling and filing of all documentation, some confidential. • Organising key company events, including important client meetings and internal celebratory events. • Coordinating staff travel, including C-Suite travel, for a team of 35+. • Creating a comprehensive operations and administration manual.• Introducing new project management and administration software to help better organise projects.

• High-volume email management, over 100 emails per day.• Compliance with WHS rules and other legislation, e.g. limiting the number of patrons during COVD-19.• Maintaining a clean, welcoming environment for all guests.• Managing security and telecommunications systems.• Handling queries and complaints via phone and in person.• Taking messages and ensuring they are passed to the appropriate staff member in time.• Voted best receptionist award for Q2 2021.

• Employee onboarding and off boarding, including ongoing training and the creation of training manuals.• Leading a culturally diverse team of 13, including 8 front of house staff and 5 kitchen staff.• Managing customer complaints quickly and effectively. • Adapting restaurant offerings to industry trends while catering to an existing customer base. • Financial and inventory reporting. • Ensuring compliance with WHS legislation and regulation, especially during COVID-19.• Rostering and other ad hoc administration duties.