Madel Sharriz Brown, Mha Email & Phone Number

Portland, Oregon, United States

Portland, Oregon, United States

-Provide leadership, direction, and administration to ensure accomplishment of clinic objectives and goals as defined by corporate.-Direct and supervise the Access Services department that composes of Front Office Supervisors, Registrations, and Referral Department to support their daily workflows and goals. -Monitor and track Access Services reports, workqueues, and trends to initiate change or implementbetter projects to standardize workflows and processes.-Manage and provide support to the Front Office Supervisors and Referral staff including employment,training, coaching, evaluation, termination, scheduling and policy interpretation.-Provide education, training sessions, and updates regarding Access Services changes to providers, clinicdepartments and staff.-Facilitate, maintain open communication, and act as a liaison between the clinic branches and therevenue cycle operations.-Collaborate with management to problem solve and address issues raised by physicians, employees andpatients.

•Lean Co-Project Manager for the NE Lean Team to develop, design, implement, and support new workflow and processes for The Portland Clinic Northeast location. •Operational Project Manager for Epic’s Healthy Planet Implementation. Oversee planning, execution, staff, resources and scope of the project until Go-Live. •Managing and processing referrals, medical documentation and health insurances. Coordinating medical management organizations to ensure proper authorization requirements that are compliant and financial to maximize reimbursement to health entities and physicians.•Knowledgeable in health insurance plans, benefits, online health insurance portals, CPT and ICD-10 codes. •Manage TPC Referral Charges queue, run and navigate various Epic reports to monitor errors and resolve issues.

Tigard, Oregon

-Administrative and secretarial duties, check-in and schedule patient appointments in various specialty clinics (Registration, ENT, Orthopedics, Pediatrics, Radiology, Laboratory, Urgent Care, Family Medicine, etc.). -Registered patients and utilized EPIC for Electronic Health Records. -Monitored, collected, and balanced cash drawer daily. -Insurance verification and knowledge of various health insurance plans and benefits. -Selected member to the 5S Core Lean Team for implementation and sustaining of LEAN principles throughout the Tigard Medical Campus. -Worked as a concierge system to manage and input laboratory/radiology orders from external providers outside of clinic network. -Correcting Daily Appointment Reports (DAR) in registration work queue. -Informed and educated patients about CT, MRI, Mammography, and X-ray scan and protocols.-Experienced in navigating through the EPIC Software and PACS database system.

Hillsboro

-Reconstructed and implemented Early Head Start/Head Start Nutrition Questionnaire Forum in English and Spanish.-Created and assembled CAO’s Monthly Health newsletters for parents.-Experienced and navigated in Child Plus Health Software for health documentation, immunization records, reports, etc. -Assisted in project coordination and logistics of health screenings for Washington County school districts.-Served as program liaison for partnership between Pacific University Audiology Dept. and Oregon Health Sciences University: Elks Children’s Eye Clinic. -Managed and input action notes for health referrals and logs. -Research and extracted data for research analysis purposes.

University Of Washington

- Communicate effectively with customers on the phone, in person, and via email with various inquiries- Provide additional resources to customers needing special event recycling, waste, and compost containers, RUUF forms, banquet permits, additional furniture and audio-visual equipment, and exterior door unlocks for after-hour events in the Health Sciences- Setup and/or troubleshoot laptops with installed LCD projectors in South Campus Center rooms- Provide event support by setting up miscellaneous audio-visual equipment (such as podiums), special event waste, recycling, and compost containers, and furniture for events occurring in South Campus Center spaces- Lock and/or unlock the classroom doors in the South Campus Center during extended office hours and on weekends- Perform daily room checks at the South Campus Center to ensure cleanliness/organization for the following day’s events- Keep HSRR office clean and organized

Seattle, Wa

Assisted in project/event coordination for Special Events: -Tacoma Celebrities Waiter’s Luncheon Gala-Winter Pineapple Classic 5K Obstacle Run-Scott Firefighter Climb -Big Climb Seattle 2013-Leukemia Cup Regatta 2013.-Become familiar with, and support, two LLS national campaigns within the WA/AK chapter-Provide administrative support-File and supply management-Drafting, editing, summarizing documents/letters-Copying, mailing, phoning, attending meetings-Data entry (donations, addresses, sponsorships, etc) and running reports-Calendar management-Logistical orders and inventory-Prepare meeting agendas, handouts, and minutes-Update timelines & manage deadlines-Research potential corporate/community participants-Assist with corporate team, sponsorship, nominee & committee support-Set up a fulfillment plan for sponsorship benefits (signage, on site tents, etc)-Provide excellent customer service-Promoted and enhanced social media platforms, banner signage, posters, cards, etc. -Grant preparation and proposals: reviewed and revised for the Tulalip Tribe Charitable Fund. -Directed and managed the Sailing for Cancer Cures Program and Patient Services project.

Greater Seattle Area

-Conducted a nutritional labeling survey for local fast-food chain restaurants. -Collected and extracted nutritional information. -Analyzed restaurant nutritional guides.-Managed environmental and restaurant scans for the appropriate surveys. -Assembled data files and portfolios electronically.

Master'S Degree, Healthcare Administration

Activities and Societies: Healthcare Financial Management Association Student Member

Bachelor Of Science (Bs), Public Health

Activities and Societies: Filipino American Student Association Member, Undergraduate School of Public Health Association Member

High School Diploma