Madelein Bonthuys Email & Phone Number

Johannesburg Area, South Africa

Conduct workshops with customers to be able to analyse and document their Workforce Optimization requirements, which include Workforce Management, Quality Management, eLearning and Coaching and Performance Management. - Implement and configure Workforce Management solutions – Verint, Avaya, and Collab. - Provide advanced support on Workforce Optimization solutions. - Implement and configure Quality Management, Performance Management, eLearning and Coaching solutions – Verint, Avaya, and Collab. - Escalate product issues to vendors. - Applies significant knowledge of industry trends and developments to improve service to clients.- Conduct training on various Workforce Optimization tools (Verint Impact 360, Avaya WFO, Collab).- Conduct training on Workforce Management and Quality Management principles. - Interacting with internal and external customers.- Interacting with vendors on a regular basis.- Assist the pre-sales department with pricing plans for WFO proposals.- Assist in customer visits and give detailed product presentations and engage in discussions.- Gather product specific competitive information - subscribed to CRMXchange, ContactCentreWorld , Bitpipe and IT Advisor daily newsletters.- Attend product specific webinars and virtual conferences on a regular basis.