Madeleine A. Email and Phone Number

· Welcoming clients and visitors upon arrival at reception. Notifying appropriate legal staff. Scheduling and confirming appointments.· Answering, screening, and professionally forwarding phone calls for multiple offices. Taking clear and precise messages when required.· Directing the flow of mail, faxes, and deliveries to reach the intended recipients.· Managing the maintenance and repair of office equipment. Ordering and replenishing office supplies.· Assisting legal staff with copying, scanning, emailing, note-taking, and travel bookings. Assisting with the preparation of legal material and documents when required.· Preparing and booking meeting rooms, set-up of technical equipment and arranging catering.

· Efficiently process and handle outbound calls to members to manage new claims from start to completion· Answer inbound calls from customers regarding new lodgements, customer service support, and to determine eligibility· Conduct thorough investigations and assessments of claims, gathering all relevant information and evidence to make informed decisions· Liaised with third party suppliers and associates involved in the claims process to facilitate the successful processing of claims· Consult with members regarding complex loses, liability, member responsibility, privacy, and total losses, striving for fair resolutions· Demonstrate empathy and professionalism towards vulnerable members and emotionally sensitive situations· Expertise in independently managing claims load and tasks while adhering to SLA’s and working collaboratively with team members to achieve companywide targets· Maintain accurate and detailed records of all claim-related activities, ensuring compliance with company policies and regulatory requirements

· Managed high volumes of inbound sales calls for health insurance with a focus for high quality customer service delivery· Onboarded new customers to Bupa, updated members on changes, and upsold promotions where possible to increase sales opportunities· Consistently met daily KPI goals and drove sales and specials· Managed daily MS Sales Team meetings and monthly performance reviews.· Maintained an up-to-date knowledge of Private Health Insurance and Bupa products to provide customers with knowledgeable advice· Ensured compliance to privacy laws, policies, and procedures

· Answered high volume incoming calls, emails, and welcomed guests in a professional manner· Coordinated with housekeeping regarding room availability· Delivered outstanding customer service by addressing guest concerns, resolving issues, and going the extra mile to exceed guest expectations· Handled guest payments, process credit card transactions, and maintain accurate records of financial transactions· Maintained the front desk area, ensuring it was organised, tidy, and well-stocked with necessary supplies· Managed and updated company social media accounts and guest reviews