Analyze claims and provide feedback that show a visible liable partyMeets and provides exceptional customer serviceAble to meet monthly KPI goalsFollow up with third party liabilities and request recoveries be madeCoordinate with Head office MSC Geneva on process and expectations alignmentsEnsure claimants are providing factual informationParticipate in weekly meetings to discuss performance and other strategies to improveProvides strategic and analytical planning

I work with customers in order to host their special events. I am responsible for delivering excellent customer service and driven to have higher sales within the private charter business. I am responsible for training my staff for each and every encounter they may endure aboard the boat. I train them on how to serve alcohol aboard, go over man over board training, explaining the importance of USCG rules and regulations. I create the schedules and organize the stock aboard the boat. I also run the website and all marketing aspects of the Tour Boat to enhance customers to want to have their event aboard with us.

• Provide operational support for two separate business entities including a full service marina with two hundred slip rentals, retail location, service department and local tour boat, reporting directly to the president/owner of the operation.• Management of the business office, handling cash management including daily reconciliations and preparing deposits. Responsible for company bank, credit card and line of credit accounts. Payroll processing for up to thirty employees during season. • Forecast monthly, quarterly and annual profit and loss statements and balance sheets. Set and track monthly budgets and profitability goals.• Prepare financial reporting package for accountants to assist in tax filing.• Instituted standard operating policies including the implementation the employee manual, code of conduct and all company policies and job descriptions. Implemented company-wide shared calendars for events, scheduling and planning. • Oversight of Human Resources for the entire organization. Maintain all employee files, oversee hiring, terminations, and associate performance management. Direct oversight of all Worker’s Comp claims and legal issues for all five companies• Create in-house and online contracts for dock customers. Maintain master list of dock assignments.• Created and implemented a yearly marketing calendar. Creation and implementation of all online offerings, including websites, social media, direct email, and event planning.• Implemented monthly “newsletters” to reach customer base with quality brand message content. Update company website as needed and maintain online reservation scheduling system for tour boat cruises.

I have several responsibilities as being the key holder in this store. Many of my responsibilities are to ensure that each and every customer, associate, and myself are having a great experience. The goal is to make sure that the customer comes back to shop and finds our store very accommodating to them and others. I am responsible for opening and closing the store on various days of the week as well as making sure all the proper documents are signed and dated for a correct deposit to the bank. I am part of a team who works together to ensure that our store is up to date with new products and that the floor is fully stocked with products we have in the back room. I accept the shipments we receive daily to make sure that we have received everything we were supposed too. The main responsibility is to make sure that everyone is aware of what our sales goals are for the day and how we will be able to make the sales goal for the day and hopefully for the week.

I am a sales associate who helps customers find the items they need to have a better workout or a better wardrobe. I also am a cashier when their is not enough workers to fill positions. I am able to cover any shift at this work place due to my background of playing many sports.

Everyday I was given a new task to complete whether it was auditing reports or putting information into an excel sheet. I was able to enhance my skills within Microsoft Office and was able to learn new things in Microsoft Excel.

During my junior year, I applied to an internship in Panama City, Panama and was able to travel to Panama in January of 2015. When in Panama, I was among fourteen other cadets who were either Marine Safety and Environmental Protection major or International Maritime Business. We were able to take classes at the University of Panama and learn the curriculum of the Panamanian maritime school. As well as classes, we were able to tour local shipyards, businesses, the Panama Canal, the Panama Canal Expansion, Free Trade Zone, and several cultural activities.

Over the years I worked at the family business as a parking attendant, waitress, dishwasher, busgirl, keno sales agent, and hostess.