Madeleine Cummings Email and Phone Number

Supervise a team of 10-15 employees across 3 outpatient sites, ensuring adherence to quality standards, deadlines, and proper procedures, while correcting errors or problems.Interview and onboard new employees.Train both new and established employees in our Electronic Medical Records (EMR) system, effectively and clearly explaining processes and expectations.Regularly collaborate with colleagues and contribute ideas for process improvement, as well as ensure optimization and standardization of workflows across my division.Acted as super user during implementation of new EMR system, and as subject matter expert in multiple optimization projects.Assist in optimizing the use of our EMR system and develop workflows that achieve objectives, keeping the end user in mind.Provide exceptional customer service to all patients, including those with escalated concerns.Disseminate and implement new workflows, policies, and procedures amongst teams in conjunction with management.Provide employees with guidance in handling difficult or complex problems, and in resolving escalated complaints or disputes.Evaluate employees’ job performance and discuss any problems with employees in order to identify causes and issues, and to work on resolutions.Approve payroll and establish schedules for team.

Process payroll for approximately 25 employees.Assist President with meetings with employees, scheduling appointments, as well as other day-to-day tasks.Manage and organize employees' personnel files.Assist President with hiring of new employees.Supervise and train incoming employees in the front office and massage therapy departments.Manage and create schedule for front desk staff and massage therapists.Act as receptionist in the front office - answering phones and relaying calls appropriately, taking messages, greeting and scheduling patients.Verify health insurance coverage of patients prior to their appointments.Keep track of payments throughout the day and balancing payments at end of day.

Working closely with the Outreach/Inreach coordinator, and also with the Energizer's Summer Camp, assisting with Tap, Modern/Jazz, and Ballroom classes. Teaching Ballet, Tap, and Tumbling through the Kids on The Move program.

Processed single ticket orders for DeSales University ACT1 shows and the Pennsylvania Shakespeare Festival. Maintained patron databases. Trained incoming crew members and employees.