Maddie Marcateus Email & Phone Number

London, Gb

London, Gb

London, England, United Kingdom

Responsible for the Delivery and Growth of our MyBnk programmes in London & East of England. Responsible for designing and/or delivering all regional plans, ensure we meet capacity needs and targets, manage key relationships and networks and oversee team's involvement in development plans across the organisation.

London, England, United Kingdom

- In addition to currect Project Management responsibilities, I also support MyBnk's national expansion- Manage all internal and external reporting - Hold and support strategic oversight for project

- Overall responsibility of meeting our KPI targets for The Money House programme- Manage external stakeholder relationships, primarily Local Authority partners, Funders and other charities- Line mange the Operations team (Partnership Manager and Project Coordinator)- Review internal processes and improve them where needed- Responsible for internal and external reporting of The Money House programme - Oversee the Communication strategy and write monthly newsletter sent to referrers- Manage info meetings to introduce new stakeholders to The Money House

London, England, United Kingdom

- Responsible for managing, co-designing and implementing a grants giving programme for individuals in Southwark- Programme aimed at improving both physical and mental well-being for beneficiaries and overcoming health inequalities in relation to social determinants of health (SDH).- In charge of co-ordination, monitoring and reporting to funder

London, United Kingdom

- Managed HR and Finance functions for the organisation - Managed the running of the office and change from office to home working- Responded to incoming phone calls and emails - Uploaded new members to the membership database - Managed and assisted in several projects and events

Manila, Philippines

- 3 month on-site project management placement followed by remote support- Assisted in meetings with the service users - Built the official website and donation platform- Managed the digital awareness campaigns, including information videos. - Was also part of the fundraising & networking team.

Brighton, United Kingdom

- Handled high-value escalations and managed projects aimed at improving payment processes in EMEA Merchant Operations. - Remediated funds and prevented losses of $125,000,000 in 2018- Introduced new processes that resolved complex payment issues, for which I also conducted training. - Liaised with partner banks, resulting in faster resolutions for payment issues and whole-market payment failures.

- Assisted the manager of the Swedish Merchant servicing team- Dealt with escalation calls- Reviewed the team’s processes and improved their efficiency- Managed complex case work

- Assisted Swedish Merchants with various requests (incl. high value accounts)- Conducted various administrative tasks

Brighton, United Kingdom

Summer job held summer of 2012 and 2013. - Planned and conducted lessons for language school students who were in Brighton for their course. Qualifications: Teach English as a Foreign Language (TEFL) course completed prior to this role.

Bachelor'S Of Arts Degree, International Development

Activities and Societies: Amnesty Society and Model United NationsCompleted BA Degree including modules on International Relations, Human.

Social Sciences

Activities and Societies: Amnesty SocietyA-levels equivalent diploma conducted in English with specific focus on Social Sciences, History.