Madeleine Simpson Email and Phone Number

- Optimized internal communication systems, improving response times and resolution rates for interdepartmental requests.- Established performance metrics for analyzing program effectiveness; integrated feedback systems led to an increase in stakeholder satisfaction.- Developed a streamlined data reporting process that delivered critical insights to stakeholders, reducing report generation time by 40 hours monthly and allowing for quicker strategic decisions across departments.- Facilitated cross-functional training sessions on data management best practices, ensuring consistent understanding and application of analytical tools throughout the organization.

- Fostered cross-departmental collaboration to enhance internal communication channels, resulting in increased in information sharing and improving organizational efficiency across key strategic initiatives.- Delivered expert guidance to over 50 fund holders on grantmaking strategies, enhancing decision-making processes and ensuring alignment with philanthropic goals while fostering strong relationships within the community.- Spearheaded the development and implementation of comprehensive CRM processes that enhanced team efficiency, providing targeted feedback to resolve issues while elevating overall fund holder engagement.

- Worked within a dedicated team to provide comprehensive support for over 1000 donor-advised funds, enhancing engagement and stewardship practices.-Collaborated with cross-functional teams to create efficient protocols around customer relationship management tools; reduced administrative time on manual entry tasks through accelerated data integration methods.

- Implemented scalable recruiting processes by introducing an applicant tracking system and onboarding software, reducing administrative burden and increasing process efficiency.- Designed streamlined interview procedures, created standardized feedback templates, and authored position descriptions to enhance hiring accuracy and consistency.- Revitalized the candidate journey on the recruitment platform with a targeted content plan and engaging web copy; resulted in a significant surge in new applications within three months.

- Strengthened employee engagement by organizing impactful company events and team-building activities within six months, leading to measurable improvements in engagement scores and fostering cross-departmental collaboration.- Enhanced operational efficiency by developing and scaling office policies and procedures, managing HR platforms, and driving operational projects that accelerated organizational growth and cultivated an inclusive, high-performing workplace culture.

- Conducted thorough assessments for clients experiencing substance use challenges, creating tailored support plans which resulted in assisting an average of 40 clients per month with effective resources for recovery and rehabilitation efforts.- Facilitated clinical review sessions and case conferences, leading discussions that identified critical intervention strategies for 15+ clients monthly while ensuring adherence to evidence-based practices in substance use treatment.